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  • Overview

  • Integration

  • Support

Krista AI is an Enterprise-Wide Agent Building platform that unifies workflows, systems, and conversations in a single no-code interface. Seamlessly integrate with ITSM and any other tools to automate tickets, approvals, and processes, building agentic workflows that reduce manual effort, improve response times, and enable intelligent collaboration across IT and business operations.

  • The Krista.ai integration connects to ConnectWise Manage and Automate via REST APIs and webhooks to synchronize tickets, alerts, and configuration data.
  • Krista can create, update, or close ConnectWise tickets based on triggers from other systems and can execute ConnectWise workflows initiated from chat or voice interfaces.
  • Using Krista’s no-code orchestration layer, admins can authenticate via API keys or OAuth, map ConnectWise fields to ITSM/CRM objects, and define event-driven automations that span systems like ServiceNow, Jira, Microsoft 365, and Slack without writing scripts. This enables intelligent, cross-platform orchestration and conversational access to ConnectWise data.

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.

Integrates with:
PSA Integration
Categories:
Productivity

Details

Integrates with:
PSA Integration
Categories:
Productivity

Overview

Krista AI is an Enterprise-Wide Agent Building platform that unifies workflows, systems, and conversations in a single no-code interface. Seamlessly integrate with ITSM and any other tools to automate tickets, approvals, and processes, building agentic workflows that reduce manual effort, improve response times, and enable intelligent collaboration across IT and business operations.

Integration

  • The Krista.ai integration connects to ConnectWise Manage and Automate via REST APIs and webhooks to synchronize tickets, alerts, and configuration data.
  • Krista can create, update, or close ConnectWise tickets based on triggers from other systems and can execute ConnectWise workflows initiated from chat or voice interfaces.
  • Using Krista’s no-code orchestration layer, admins can authenticate via API keys or OAuth, map ConnectWise fields to ITSM/CRM objects, and define event-driven automations that span systems like ServiceNow, Jira, Microsoft 365, and Slack without writing scripts. This enables intelligent, cross-platform orchestration and conversational access to ConnectWise data.

Support

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.

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