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ITBoost

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  • ConnectWise Manage Certified
  • ConnectWise Automate Certified

Product Overview

ITBOOST is a SAAS platform that offers IT Service Providers with Documentation, Password Management, Customer Feedback and BI - all in one place. The platform is packed with cutting edge features designed to maximize the productivity and efficiency of IT departments.

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Say hello to a new breed of documentation: Our goal is to provide a place for effective customer documentation. We are unique, because we offer that, and so much more. ITBoost allows you to have an in depth look at your business by utilizing tickets, assets, and customer feedbacks all in one easy place to find. Offering all of this and an extensive look at your customer documentation gives you an easier and more efficient experience.

Lead with facts, not feelings: You can finally have a comprehensive look at your team’s performance, all in one place with ITBoost. With access to Customer Feedback, BI Dashboards, Alerts and Reports, it’s not a question of what you will know, but how you will use it.

Say goodbye to poor documentation: Clean and standardized documentation is vital to any MSP’s success. With our new interface, you no longer have an excuse for poor documentation! Having a user intuitive program allows you to have access to everything you need from any device, anywhere.

CrashPlan ProE integration gives you complete visibility of the backup status of each machine backed up by CrashPlan ProE. The backup dashboard is a feature built directly into ITBOOST.

VOIP Integration via WebURL provides details about the caller right when a call is answered. This gives your techs complete visibility of who is calling, where the call is from, who the contact last talked to, all the linked assets and KB articles along with the feedback given by this user.

STANDARD FEATURES included w/ all plans:

  • Unlimited Companies
  • Unlimited Configurations
  • Unlimited Contacts
  • Unlimited Locations
  • Unlimited KB Articles
  • Unlimited Runbooks
  • Unlimited Passwords
  • Unlimited Custom Templates
  • Unlimited Configuration Linking
  • Unlimited Customer Feedbacks
  • Unlimited External Users
  • Unlimited Data Sources
  • Company Dashboard
  • Configuration Dashboard
  • Backup Monitoring Dashboard
  • Client Feedback Dashboard
  • Password Manager
  • KB Library Templates
  • Runbooks Library Templates
  • Domain Dashboard w/ Advanced Domain Tracker
  • SSL Certificate Tracker
  • VOIP Phone System Integration
  • 2 Way PSA Sync
  • Access and Audit Control
  • Widget Library
  • LDAP Authentication
  • CW Login Authentication

Integration

ConnectWise Manage ConnectWise Manage
ConnectWise Automate ConnectWise Automate

Documentation

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Support


ITBoost’s ConnectWise Manage Integration is certified via the ConnectWise Invent Program.  If you need assistance with creating API members or integration setup please send a note to Help@ConnectWise.com and the ConnectWise Manage support team can assist. For any other questions with this integration, please contact the ITBoost team directly to resolve any issues.


ITBoost's ConnectWise Automate Plugin is certified via the ConnectWise Invent Program. If you need assistance with plugin implementation, please reach out to ITBoost.

User Reviews

  • Kevin Davies, Fairdinkum Consulting
    We are liking ITBoost a lot, we have found it to be much more comprehensive than similar products. The possibilities for differnt dashboards are great, we really like the flexibility. The integration with Connectwise and Labtech works great, and they have even more features planned for the next release. Support is easy to reach and very responsive, they are also receptive to new feature requests.
    Date: 9/26/2017 11:27 AM
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  • Thomas Fox, Technology Experts, Inc.
    We made the switch to ITBoost after using a competing product and being underwhelmed. ITBoost is more than a documentation platform, it includes dashboards, client satisfaction tracking, configuration and password management, and more. The management team is very responsive to feature requests and updates occur nearly daily. Likewise, the tech support folks are very responsive. This is a great complimentary product to ConnectWise Manage.
    Date: 9/25/2017 10:53 AM
    Was this review helpful? Yes No (0/0)

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