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  • Overview

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Insights enables MSPs to empower junior engineers to resolve tickets faster and more effectively, using intuitive workflows, AI-enhanced suggestions, and seamless integration with ConnectWise PSA—boosting productivity, accountability, and customer satisfaction.

Bi-directional sync with ConnectWise PSA for ticket data, technician notes, and resolution history.

Embedded workflows and AI-powered suggestions within the ConnectWise PSA interface to speed up ticket handling.

Tracks and reports on first-time fix rates and escalation reductions natively within ConnectWise PSA.

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.   

Integrates with:

This integration has not been certified by ConnectWise.

Categories:
Productivity
PSA Integration

Details

Integrates with:

This integration has not been certified by ConnectWise.

Categories:
Productivity
PSA Integration

Overview

Insights enables MSPs to empower junior engineers to resolve tickets faster and more effectively, using intuitive workflows, AI-enhanced suggestions, and seamless integration with ConnectWise PSA—boosting productivity, accountability, and customer satisfaction.

Integration

Bi-directional sync with ConnectWise PSA for ticket data, technician notes, and resolution history.

Embedded workflows and AI-powered suggestions within the ConnectWise PSA interface to speed up ticket handling.

Tracks and reports on first-time fix rates and escalation reductions natively within ConnectWise PSA.

Support

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.