ConnectWise Platform

• Streamlined deployment: Authenticate and connect Cynet to ConnectWise Platform, map Cynet Sites to customer environments, and deploy the Cynet Agent directly through ConnectWise automation workflows and policies.
• Reduced manual effort: Automated deployment policies catch devices without Cynet protection, cutting down on manual onboarding and ensuring more consistent endpoint coverage across managed customers.
• Built-in visibility: Monitor agent health and installation status directly from the RMM , with the integration status indicator refreshing every 10 minutes. 

ConnectWise PSA

Features:

Problem: Customers who use Cynet and ConnectWise have to open a ticket for each Cynet alert manually. This can be particularly challenging for Managed Security Service Providers (MSSPs) that oversee multiple customers.

Solution: When a new alert is detected in Cynet, a ticket with all the details is automatically opened in ConnectWise. When an alert is resolved in Cynet, it is also closed in ConnectWise.