Customer Feedback

ConnectWise Certified

Customer Feedback is the only customer feedback system specifically designed for MSPs and focused exclusively on customer satisfaction.

Introduction

Customer Feedback is the only customer feedback system specifically designed for MSPs and focused exclusively on customer satisfaction. Our CSAT, NPS and Project Survey reporting tools empower you to drive your business by making feedback abundant and actionable.

We know customer satisfaction is the #1-indicator of success for MSPs, and we're the experts in the space. Our products will not only dramatically increase the amount of feedback you receive, but also help you analyze and take meaningful action from it in order to improve customer retention and market to new opportunities.

Highlights

Insightful Data

Segment, filter, and use tags to better understand your customers unique needs.

One-click Surveys

Get instant reviews and critical comments by triggering surveys at the close of every service ticket.

Feedback Widget

Showcase your responses by turning comments into client testimonials and set up workflows to instantly respond to issues.

Overview
Integration
Support

Build customer loyalty at every touchpoint

Customer Feedback is the only customer feedback system specifically designed for MSPs and focused exclusively on customer satisfaction. Our CSAT, NPS, and project survey reporting tools empower you to drive your business by making feedback abundant and actionable.

We know customer satisfaction is the number one indicator of success for MSPs, and we're the experts in the space. Our products will not only dramatically increase the amount of feedback you receive, but also help you analyze and take meaningful action from it in order to improve customer retention and market to new opportunities.

Get a free consult and demo with a feedback specialist today!

Instant Feedback

Get instant reviews and critical client comments by triggering one-click surveys at the close of every ticket, schedule recurring surveys to better understand customer loyalty, and keep sight of client feedback at critical stages of projects.

Analysis and Reporting

Easily monitor customer sentiment with real-time dashboards in order to gather insights and create custom reports for your clients.

Take Action

Showcase your responses by turning comments into client testimonials and set up workflows to instantly respond to issues.

See why ConnectWise partners love to use Customer Feedback! Learn more about Customer Feedback.

ConnectWise PSA

Features:

Instant Feedback: Our simple survey goes directly in your closed status service notification, and clients leave feedback with one click. That response, along with all associated ticket details from ConnectWise PSA, appears right in Customer Feedback.
Automatic Alerts: Never say, “We didn’t know,” again. Get notified right away about negative reactions, so that you can address issues before clients cancel.
Actionable Data: Set smarter goals and KPIs, and identify areas in which you can expand service (and revenue). Customer Feedback provides built-in reporting and metrics, as well as integrations with other platforms.
Proof of Service: Prove that you deliver amazing service by displaying your best ratings and comments on your website and social media channels. Set yourself apart from the competition with demonstrable evidence of how much you care about client satisfaction.
Team Motivation: Get real data on how your service team is performing. Plus, watch your techs become more invested in their work when they see the positive impact it has. Design a reward or bonus program around client feedback to promote healthy competition.
Cloud-based – Customer Feedback lives in the cloud. Nothing to host or manage.
Simple setup – Customer Feedback is easy to implement. Set it up in 15 minutes.
Deep integration – Customer Feedback works seamlessly with ConnectWise PSA, and uses its APIs.