Support Fusion - ConnectWise ticket-sync

Overview
Integration
Support

You run ConnectWise. Your enterprise customers run ServiceNow, Jira, or ManageEngine ServiceDesk Plus. Support Fusion is a managed ticket-sync platform that keeps tickets flowing both ways. Priorities, comments, attachments, time entries, all mapped. Live in under 12 minutes. No code, no middle layer, nothing for your team to maintain.

Bi-directional sync of the full ticket: priorities, statuses, public and private comments, attachments, time entries, resolution notes and closure codes, all mapped both ways
Gated and filtered sync by board, group or custom field, so only the tickets that should cross actually do
Managed service, not a DIY toolkit. Live in under 12 minutes, monitored 24/7, with no code for your team to maintain

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.

Details

Overview

Integration

Bi-directional sync of the full ticket: priorities, statuses, public and private comments, attachments, time entries, resolution notes and closure codes, all mapped both ways
Gated and filtered sync by board, group or custom field, so only the tickets that should cross actually do
Managed service, not a DIY toolkit. Live in under 12 minutes, monitored 24/7, with no code for your team to maintain

Support

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.