Most growing MSPs hit the same crossroads. The project team is stretched, timelines keep slipping, and the obvious answer is to hire another project manager.
A number of ConnectWise partners took a different route. Logically raised customer satisfaction from 68% to 90% in six months and increased project manager capacity by 67%. Imagine IT grew non-recurring project revenue by 30%. And neither of them added a project manager to get there.
What they have in common is how they extended ConnectWise PSATM: by connecting deeper project controls to the system their teams already run on, rather than adding a separate tool.
Where project delivery breaks down
A project plan is only useful if it reflects what is actually happening across tickets, time entries, resources, budgets, and client commitments. ConnectWise PSATM holds that operational data.
As projects grow more complex, project managers also need to know how one delayed task ripples through the timeline, which projects are drifting toward risk, and whether the team has capacity for what's next. Answering those questions manually means hours of report-pulling, status-chasing, and rescheduling tasks one by one.
How the integration works
Moovila Perfect Project connects to ConnectWise PSATM through a bi-directional integration certified via the ConnectWise Invent Program. Projects, tasks, resources, and time entries stay synchronized, so there is no duplicate entry.
Technicians keep working in ConnectWise. Project managers and business leaders get automated critical path management, RPAX risk monitoring across the portfolio, resource capacity forecasting, and financial tracking against budget, all built on that same data.
The point is not to replace the PSA. It is to make the data MSPs already maintain actionable before a delay or resource conflict reaches the customer.
Logically: 67% more PM capacity and CSAT from 68% to 90%
Logically's project management office needed to support a growing workload without letting quality slip, and it hit both numbers above without adding resources.
“Choosing Moovila has allowed our PMO team to handle many more projects while maintaining the level of quality and service that our customers have come to expect,” said Randy Hall, VP of Delivery Operations at Logically.
That capacity comes from seeing problems earlier. Matt Lock, Senior IT Project Manager at Logically, uses Moovila’s RPAX Score, a single project-health rating that flags where a project is at risk, to give engineers an objective view of where attention is needed.
Imagine IT: 30% more project revenue without a new hire
Imagine IT’s project team was overwhelmed by spreadsheets, manual updates, and status syncing, and leadership was preparing to hire another project manager. Instead, the company implemented Perfect Project alongside a standard set of delivery processes.
The results: a 30% increase in non-recurring project revenue, a 12% year-over-year improvement in project efficiency, and average project duration cut by four days. The additional PM hire was no longer needed.
“After we implemented Moovila and our standard processes, we were able to increase our non-recurring project revenue by 30%,” said Rob Louquet, Chief Operating Officer at Imagine IT.
Standardization mattered as much as automation. Every team now plans and executes projects the same way, which makes work easier to quote accurately and deliver profitably.
Dominion Tech: higher margins on the road to acquisition
Before its acquisition by VC3, Dominion Tech Computer Services used Perfect Project with ConnectWise PSATM to cut the administrative work around planning and reporting. Answering a basic project-status question went from hours of digging through reports to minutes, and the company scaled its professional services operation without hiring an additional project manager.
“Seeing project revenue actually fall to the bottom line with a higher margin was worth the fees we paid to Moovila, probably 10 times that or more,” said Brian Curtis, then founder and CEO of Dominion Tech and now VP of Growth at MSP Fuel.
Curtis credits those margins, along with more consistent operations, with strengthening Dominion Tech’s EBITDA and positioning it for acquisition.
TurnKey Solutions and Mainstay Technologies: value without disrupting technicians
An integration only pays off if people use it, which means technicians keep their daily workflow in ConnectWise.
At TurnKey Solutions, the return showed up as time recovered from project administration. “The time savings you get from more efficiently being able to manage projects with this system quickly establishes your return on investment,” said Brandon Barrett, VP of Operations.
At Mainstay Technologies, “Moovila provided the perfect balance, allowing our team to still work inside of ConnectWise while giving better analytics, insight, and triggers for our PM team to report on projects, identify bottlenecks, and create efficiencies in the overall flow of projects,” said Daniel Clocksin, Senior Project Coordinator.
The questions connected data lets you answer
The value isn’t more data. It’s being able to answer the questions that shape delivery:
- Which projects are at risk right now, and why?
- How will a delayed task affect the rest of the timeline?
- Does the team have the capacity and skills for upcoming work?
- Are actual hours and costs tracking to plan?
- Where should a project manager step in before the customer notices?
When something changes, project managers see the downstream impact and can update the entire timeline in one click, instead of rescheduling each affected task by hand.
Grow your project business without growing your PM team
ConnectWise PSATM remains the operational and financial system MSPs run on. Moovila Perfect Project adds planning, scheduling, risk analysis, and capacity management on top of it. For the partners above, that meant less administrative work, earlier warning of delivery risk, more capacity, and stronger margins, all without hiring their way there.
The term 'ConnectWise' is a trademark of ConnectWise, LLC. This application uses the ConnectWise API but is not a ConnectWise product or service and is licensed separately from ConnectWise products and services.
