Sendmarc’s DMARC integration with ConnectWise helps Managed Service Providers (MSPs) reduce phishing risks, automate billing, and simplify client management. Strengthen email security and operational efficiency within the tools you already use.
Understanding DMARC and ConnectWise
Domain-based Message Authentication, Reporting, and Conformance (DMARC) is an email authentication protocol created to protect organizations from email spoofing and phishing attacks. It allows domain owners to specify how unauthenticated emails should be handled, improving both email security and deliverability.
Email remains one of the most common attack points globally. Phishing attacks accounted for 15% of data breaches globally in 2024, making email security a critical priority for businesses of all sizes.
For MSPs and IT professionals, integrating DMARC management into a Professional Services Automation (PSA) platform like ConnectWise streamlines email security operations, enhances customer experience, and automates workflows such as billing.
This provides increased operational efficiency, improved customer satisfaction, and simplified management of email security services for MSPs and IT professionals.
Why DMARC integrations with PSA platforms like ConnectWise matter
PSA platforms like ConnectWise are central to MSPs’ daily operations, managing everything from account mapping to ticketing. Integrating DMARC with these platforms allows users to:
- Manage email authentication services within familiar tools
- Automate processes for DMARC-related services
- Improve visibility and response times for cybersecurity incidents
This integration bridges the gap between security enforcement and operational efficiency, enabling MSPs to better protect their clients.
Key features of DMARC with ConnectWise
- Account and company mapping
Sendmarc accounts can sync with ConnectWise companies to maintain accurate records and simplify compliance.
- Product-package alignment
ConnectWise products are mapped to Sendmarc’s service packages, streamlining service delivery and invoicing processes.
Billing agreements in ConnectWise automatically reflect service usage, reducing manual input and minimizing errors.
Predefined templates allow MSPs to configure which DMARC-related tasks generate service tickets, ensuring timely resolution of email security issues.
Real-world DMARC adoption
Email providers, industry regulators, and government agencies globally are leading DMARC’s adoption efforts. For example:
- Google, Yahoo, and Microsoft began enforcing stricter authentication policies for bulk email senders. These policies require senders to implement DMARC and align with Sender Policy Framework (SPF) or DomainKeys Identified Mail (DKIM) to ensure deliverability and prevent spoofing.
- Federal Risk and Authorization Management Program (FedRAMP) includes strict email authentication requirements, such as a DMARC policy of p=reject for cloud service providers seeking federal authorization, strengthening security across U.S. government agencies.
- The U.S. Department of Homeland Security issued the Binding Operational Directive (BOD) 18-01, requiring federal agencies to implement DMARC, SPF, and DKIM.
These mandates highlight the critical role DMARC plays in protecting domains. Plus, with 58% of organizations saying it’s likely they’ll experience a cyberattack this year, proper defenses are more important than ever.
Benefits of DMARC enforcement
Enforcing strong policies, such as quarantine or reject, instead of operating in monitoring mode (p=none) is essential to reduce phishing and spoofing risks. Enforcement enables businesses to:
- Prevent malicious actors from impersonating trusted domains
- Reduce email fraud and phishing attack success rates
- Improve domain reputation and email deliverability
MSPs can use the ConnectWise integration to help clients move from monitoring to enforcement policies more efficiently, ensuring better cybersecurity with minimal operational disruption.
When asked for his thoughts on the reason behind the rise of cyberthreats, Dr. Bright Gameli Mawudor, PhD, commented on their increasing success, stating,
"Cybercriminals are doing better research and are using AI tools to craft the perfect emails, impersonating the right person, before sending out their phishing emails. This is making email-based attacks more successful by the day."
Peter Bruzzese, Co-Founder of ClipTraining, has discussed DMARC’s role in protecting against email-based threats, saying,
“I’ve seen the power of DMARC first-hand, watching it take an organization with thousands of daily email spoofing attempts down to nearly zero.
It prevents the delivery of false emails but also deters the ‘bad guys’ from trying once they know it’s a waste of time. Every organization, large or small, should implement DMARC to protect their brand, partners, and customers.”
How MSPs benefit from the DMARC ConnectWise integration
Automate tasks, such as billing, directly within ConnectWise. This reduces manual workload and improves operational efficiency.
Generate service tickets for enforcement issues, helping teams detect and respond to cybersecurity incidents faster and with more consistency.
- Scalable client management
Easily manage multiple client domains with synchronized account mappings between Sendmarc and ConnectWise, enabling consistent record maintenance.
- Simplified service delivery
Map ConnectWise products to Sendmarc's packages for accurate billing and ensure clarity across technical, sales, and finance teams.
Sendmarc's Integration with ConnectWise helps MSPs streamline workflows, reduce phishing risks, and deliver scalable email security solutions. Learn more about our platform now.
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The term 'ConnectWise' is a trademark of ConnectWise, LLC. This application uses the ConnectWise API but is not a ConnectWise product or service and is licensed separately from ConnectWise products and services.
