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connectwise insights

How to Attract Better Customers and Qualified Referrals with NPS Data

The Net Promoter Score (NPS) gives you access to relational insights. Whereas the Customer Satisfaction (CSAT) survey gauges individual metrics (i.e. how a singular interaction went), NPS gives you a satisfaction overview spanning the entire relationship. You should collect both in tandem in order to paint an accurate picture (and ultimately improve) the customer experience.

Accounting Automation for the Modern MSP

A growing MSP business can quickly begin to see manual accounting practices be a drain on productivity. Adding new customers, offering new services and selling into new territories and via new channels are all exciting growth opportunities for a business, but being able to manage the accounting complexities that come along with these growth opportunities can be a drain on resources.

5 Biggest Time-Wasters for MSPs (And How To Eliminate Them)

Lack of time is the single biggest challenge MSPs face. Between hiring, training, sales, client relationships management, and so much more, MSPs are constantly pulled in competing directions. Check out the five biggest time-wasters for MSPs and learn wow to eliminate them.

Integrate Your Security Stack to Protect Your House

You have a stack of security tools to protect your business and your clients. Are you leveraging these tools to their fullest potential to ensure you have a resilient, powerful defense against potential threats?

The Five Steps to Your Network Monitoring Transformation Journey

The COVID-19 changed our world in the past year and has affected nearly every aspect of life. Due to the pandemic, the world is more connected than ever before. Businesses nowadays have more smart, connected products that are transforming their networks. Many companies consider adopting more IoT, Artificial Intelligence solutions, Data Analytics, or Machine Learning to help them make better decisions and work efficiently. However, we must not forget that modern networks are complex animals and this complexity may bring many possibilities for things to go wrong.

Let's Talk About Your Mobile Device Management Tool... And What It Might Be Missing

If there’s one constant in technology, it’s that technology is always changing. For the managed services industry, success is often measured by how you recognize these changes and adapt your offerings to meet these changes. Check out this blog post where we dig into how Mobile Device Management landscape has changed and how IBM MaaS360® can solve potential security gaps in your offering.

PODCAST: Inside the Industry - Business Resolutions

Determining and executing your business goals is key to achieving success in your organization. Take a listen to our latest podcast where we dig into how to set and execute the right goals for your business.

Intermedia is dedicated to MSP success

There is constant change in the world today with how businesses collaborate and communicate. It is a challenge for MSPs to provide solutions for their customers to be able to work better from wherever and access all their tools and resources to complete daily business operations.

Welcome to the Marketplace Blog!

We're excited to launch the ConnectWise Marketplace Blog! This will be your destination to learn about ConnectWise updates, marketplace enhancements and additions, stories from our vendor partners, integration updates and more.