A tech stack is the combination of front-end and back-end tools and resources that help create a smooth and effective workflow. A quality, optimized tech stack is vital to provide your customers with the best possible service and show that you are a business they can trust.
Optimizing your tech stack can be a lengthy and ongoing process, as there are new tools and software being released every day that could benefit your MSP business. You'll need to do your homework and research the options available to help you make your business as efficient and valuable to your customers as possible.
How MSPs Can Optimize Their Tech Stack
Offer Specialized Services
Many MSPs come into difficulties when they try to offer more services than they can easily accommodate. It is far better to offer a few more specialized services than try to do everything and provide lower-quality service. By specializing, it will be easier to find the right tools and resources to add to your tech stack, offering the most advanced service to your clients and ensuring satisfaction.
Increase Automation
Automation is the future for many MSPs, cutting down on inefficiencies, increasing productivity and boosting client satisfaction. You can include automation in a range of ways depending on the services you offer. An excellent option is ServiceTree’s automated dispatching for ConnectWise, which can optimize your ticketing workflow. Any task that is repetitive can be made more efficient through the use of automation, so you should carefully consider the tasks used by your business to identify areas for automation.
Bulk Up Your Cyber Security
Customers expect the very best in cyber security nowadays, with new cyber-attacks, data breaches or leaks hitting the news daily. You will need to identify vulnerabilities in your processes and existing tech and find ways to mitigate their impact. Monitoring for vulnerabilities is an ongoing process, and you should look for new technology and resources to help your business stay ahead of the risks.
Boost Remote Working Productivity
With more employees working remotely than ever before, MSPs should ensure they have the tools and resources to help their employees work effectively from home. This should include resources available to employees to help them work productively and monitoring tools to help you identify areas for improvement. Remote working tools should also go hand in hand with cyber security tech, as having a remote workforce can open your business up to greater risks.
Build A Digital Training Directory
Your tech stack should include quality resources for your team to help them do their work to the highest possible quality. A learning platform can be invaluable for your tech stack, allowing you to offer the latest training and knowledge to your team and empowering them to provide the best possible service to your clients.
Utilize Third-Party Integrations
Most technology allows for third-party integrations which can provide even more features than natively available. For example, ConnectWise lists integration partners in the ConnectWise Marketplace. One example of said integration is ServiceTree AUTO, which enhances the ticketing process in ConnectWise through automated dispatching based on custom prioritization. You can try ServiceTree free for 30-days here!
