Friday, February 5, 2021

There is constant change in the world today with how businesses collaborate and communicate. It is a challenge for MSPs to provide solutions for their customers to be able to work better from wherever and access all their tools and resources to complete daily business operations. 

So, when Intermedia set out to build an integration for ConnectWise Manage MSPs – we knew we didn’t want to just bring partners a run-of-the-mill integration that helped partners to be better users of our services. Rather, our goal was to deliver an integration that made it easier for partners to be better (and more profitable) sellers of Intermedia UCaaS and CCaaS services in order to deliver the best possible service.

With the new integration between ConnectWise Manage and Intermedia’s Partner Portal, MSPs can deliver their customers a turnkey solution that will enhance productivity and deliver the best user experience. 

Intermedia cloud voice solutions allow your customers to communicate:

• How they want – Chat, SMS, Video and Voice
• Where they want – mobile, desktop or phone
• When they want – 99.999% SLA and geographic redundancy

How does the integration work?

Intermedia’s integration with ConnectWise Manage helps save partners time right away. It exports detailed information about the products and services you offer from Intermedia directly into your ConnectWise Manage Products tab.

Partners can take the integration a step further by mapping their ConnectWise Manage customer accounts to those in the Intermedia Partner Portal. The integration will ensure that your billing information exports automatically – and accurately - directly into the correct Manage customer accounts.

Partners can even schedule automated exports to ensure the latest, most accurate billing information appears in Manage- without the need to manually log into Intermedia’s Partner Portal. Just set it and forget it.

How can Intermedia help?

Intermedia provides our partners with several flexible business models to on-board and support your customers while allowing you to:

• Control your price and earn better margins, with up to 5X the revenue vs standard commission models.
• Own the end-to-end customer relationship
• Control your branding and customer experience 

Plus, Intermedia is the only ConnectWise Manage Certified Partner that provides:

• A financially backed 99.999% uptime Service Level Agreement for your customers. 
• An easy process that removes telecom tax headaches for partners
• A Free IP Desk Phone for every unified communication user, valued at up to $250, providing our partners with an additional revenue source.