Voice and data services are an excellent addition to the service offering of any MSP. It’s an easy upsell and helps your company generate greater revenues without needing to acquire additional clients, while also providing an essential service that can be a major driver of customer satisfaction.
But like all services, there comes a time when you need to handle the billing. If you use ConnectWise at your MSP business, there are three possible scenarios for billing voice and data services:
1. You decide to manually bill for these services, calculating usage charges in Excel and manually adding it to ConnectWise agreements, or manually transcribing the data from your wholesaler onto the ConnectWise Agreement. This option can lead to hours of additional work for your finance team and opens your business up to costly data entry mistakes.
2. You decide to charge a flat fee for usage-based services. By doing this, your finance operations are a lot easier, but you’ll never charge your clients for their full amount of usage and in some cases, may even end up footing the bill in the form of lost revenue.
3. You choose not to sell voice services, missing out on a new revenue stream and helping your client take that first step towards engaging the services of a competing MSP.
None of these options are ideal. But by using a ConnectWise-integrated billing automation platform like Emersion, you can have the best of both worlds and sell highly profitable voice and data services, without the extra manual billing work.
Emersion for ConnectWise Manage
The Emersion Billing and Payment integration for ConnectWise Manage makes it easy to sell voice and data services.
Emersion integrates to local telco carriers and feature guided provisioning workflows to make the process of activating and billing new services as simple as possible.
Providers can choose to manage their billing from either ConnectWise Manage or Emersion.
Billing and invoicing from ConnectWise
When billing out of ConnectWise, usage from your upstream telco carriers is automatically rated and calculated in Emersion and applied to the relevant ConnectWise Agreement.
This removes the need for manual data entry and ensures that you are charging for the full amount of usage every time.
Billing and invoicing from Emersion
The other option is to bill for these services out of Emersion while continuing to use ConnectWise for your day-to-day operations.
When billing out of Emersion, products, labour, subscription services and any other charges for your customers are automatically aggregated onto a single invoice and distributed to your customers. This improves customer experience and looks a lot more professional than sending multiple invoices to your clients for each service you sell them.
In addition to this, subscription payments can be automatically collected at the end of the payment period, saving you time and enhancing cash flow. Emersion offers a range of payment integrations, many of them offering lower fees than commonly used providers like Stripe or PayPal.
If payments are declined or your customers pay late you can encourage prompt payment with automated collections notifications. You can also automatically add additional fees and charges to overdue invoices.
Find out more
Emersion recently joined the ConnectWise Invent Program, after years of working with ConnectWise as an integration partner. Learn more about ConnectWise Invent and what it means for current and future Emersion clients.
To find out more about how Emersion makes automated billing easy for ConnectWise users, visit Emersion’s Marketplace Page.
