ConnectWise PSA

Features:

• Easily sell voice, data and energy services –Emersion integrates to local carriers with advanced provisioning workflows that help your team efficiently manage the setup and activation of new orders. Usage and pro-rata charges are calculated automatically and applied to ConnectWise PSA agreements or Emersion invoices ensuring that your company never misses another bill run!
  
  
• Accept multiple payment methods – Emersion integrates to multiple payment gateways and vendors including Stripe, and many banks in Australia, New Zealand and Singapore. This means that your company can accept multiple payment methods including Credit Card, Direct Debit, ACH and more leading to faster invoice payment times. Many of the payment merchants we integrate to offer lower fees than more commonly used providers with integrations to ConnectWise PSA.
  
  
• Automate subscription billing – With Emersion, subscription billing becomes set and forget. Fees for managed services, hardware and usage charges are automatically applied to a single invoice and sent to the customer at the end of the payment period. The customer's account is automatically charged and reconciled. If payment fails, collections notifications can be sent automatically. This saves time, improves cash flow and leads to a better customer experience.
  
  
• Stop leakage on Microsoft CSP/365 and other licenses – Most MSPs waste countless hours every year managing their customers O365 licenses. This is a low margin product and when you factor in the staff time needed to manage each license, takes months to become profitable. Emersion can automate the provisioning of O365 licenses, meaning that every license you sell will be profitable from day 1.
  
  
• Online Customer Portals – Emersion’s end-user portal can be embedded on your website and customized to match the look and feel of your brand. This has comprehensive functionality to help your customers view and manage their accounts online, make payments, update their details. Optional permissions and modules enable reports, service desk functionality and subscription management. This improves your customer experience while also reducing the number of inbound enquiries that your staff need to manage.
  
  
• Synchronise data from ConnectWise PSA to your accounting system – ConnectWise PSA users can synchronise customer and invoice details from ConnectWise PSA and Emersion to Xero, NetSuite and other accounting systems.
  
  
• API Integration – Emersion has hundreds of pre-built integrations to vendors, carriers, distributors, payment gateways and enterprise software platforms. Companies can also choose to integrate their internal systems and web applications via API.