ConnectWise Marketplace| x360Recover by Axcient

Product Overview
Integration
Documentation
Support
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Product Overview

This is Available to Purchase Through ConnectWise. Please Contact Your Account Manager for More Details.

Axcient x360Recover is the most cost-effective BCDR solution for Managed Services Providers (MSPs) and the SMBs they serve. With just one solution, MSPs can meet a range of client needs based on budget, environment, infrastructure, and compliance requirements. Easy to manage, x360Recover boasts Chain-Free technology, AutoVerify, and PSA/RMM integration. With x360Recover, there is no chain management, data is checked for corruption before backup, data can be virtualized in minutes, and ticketing and billing processes can be fully automated. In addition, x360Recover has AirGap protects backups from deletion in the case of ransomware, and Virtual Office for self-managed DR testing and recovery that virtualizes systems in the Axcient Cloud to test or temporarily replace impacted production infrastructure.

Critical capabilities of x360Recover include:

RPO of 15-minutes and RTO of less than 1 hour
Chain-Free dramatically reduces the overhead of managing chain-based backups
AirGap protects your backups against attackers, ransomware, or accidental deletion
Autoverify for automated integrity tests of backups
PSA integration to automate ticketing and billing processes
Pooled storage for a flat monthly fee
The flexibility to bring your own (BYO) BDR hardware appliances, data center, or cloud – or purchase or lease Axcient equipment, or replicate to the Axcient Cloud.
Virtual Office for fast, self-managed cloud failover and regular recovery tests

Integration

Documentation

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Support

If you have purchased licenses for X360Recover, X360Cloud, and X360Sync products through ConnectWise, we are pleased to offer Standard Technical Support assistance. Before requesting support please review this document. We then ask you, kindly send an email to AxcientTier1@ConnectWise.com .

ConnectWise will provide assistance to partners for the following incidents as part of the Standard Technical Support:
• Instances of licensing errors.
• Incidents related to BDR (Backup and Disaster Recovery) appliance and Vault functionality.
• Incidents related to x360Cloud and x360Sync functionalities.
• Failures in deploying Backup Agent, x360Sync Clients.
• Errors occurring during the seed process.
• Errors encountered during migration (D2C to BDR and vice versa).
• Backup failures for x360Recover and x360Cloud
• Auto Verify Errors, Replication failures, Restoration failures.
• Errors in Disaster Recovery for BDR and/or Virtual Office.
• General queries.

The responsibility for product installation, setup, and configuration lies with the partner, and following services are not included in the Standard support offerings.
• BDR Appliance and Vault Installation
• Backup Agent Installation.
• Configuring Backup Polices.
• Migration Tasks (D2C to BDR and vice versa).
• Infrastructure/Server setup/administration activities: setting up 3rd party software, configuring virtual environment, configuring OS (initial setup, firewall, network, performance tuning, etc.), installing updates, monitoring resources/free space.
• BDR Appliance, Vault Appliance and Backup Agent upgrades.
• Any third-party applications.
• x360Cloud and x360Sync configuration and setup
• x360Sync client installation.

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