x360Cloud by Axcient

Backup, search, restore, and audit Microsoft 365 and Google Workspace data with pooled storage and secure long-term retention in the Axcient Cloud for a flat monthly fee.

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ConnectWise Certified Integration

Integrated seamlessly with the ConnectWise platform.

This integration is certified via the ConnectWise Invent program, which means it was developed in collaboration with the ConnectWise API team, passed a security review, completed the certification process, and receives tier 1 integration support.

Introduction

Backup, search, restore, and audit Microsoft 365 and Google Workspace data with x360Cloud from Axcient. With just one solution, MSPs can provide effortless backup and disaster recovery (BDR) for the Microsoft 365 suite of apps, including Exchange Mail, Calendar, Contacts, OneDrive, SharePoint, and Teams data, as well as Google Workspace, including Gmail, Calendar, Contacts, Drives, Sites, and Shared Drives.

Data is backed up to the encrypted, tamper-proof Axcient Cloud so MSPs and their clients can sleep soundly knowing the data is always available for recovery. Plus, with SmartSearch, MSPs can search more than 100 million objects in less than 5 seconds – including email attachments!

Highlights

SmartSearch

Instant full-text search and filtering across multiple data sources and users in just seconds.

AirGap Anti-Ransomware Archive

Always on anti-ransomware technology and malicious or accidental data deletion protection

Patented Chain-Free

Patented Chain-Free backup eliminates the pain points and management of backup chains

Overview
Integrations
Support

Backup. Search. Restore. Audit.

Axcient x360Cloud automatically backs up Microsoft 365 (formerly Office 365) and Google Workspace data so that it can always be located, restored, and audited for uninterrupted business continuity after a data loss incident. With just one solution and one vendor, MSPs can provide backup and disaster recovery (BDR) for the Microsoft 365 suite of apps, including Exchange Mail, Calendar, Contacts, OneDrive, SharePoint, and Teams data, as well as Google Workspace, including Gmail, Calendar, Contacts, Drives, Sites, and Shared Drives.

Data is backed up to the encrypted, tamper-proof Axcient Cloud so MSPs and their clients can sleep soundly knowing the data is always available for recovery. Automated, innovative, and always-on features enable security, speed, ease of use, and simplicity for high margins and client value.

Key capabilities of x360Cloud:
• 99.99% backup SLA
• SmartSearch instant full-text search and filtering
• Flat fee pooled data storage included
• AirGap anti-ransomware and data deletion technology
• Multiple backups/day with monitoring and verification
• SOC 2 Certified, and can help MSPs be HIPAA and GDPR compliant
• Deploy in < 10 minutes to set up and start backing up
• PST Export for high-speed export of mailbox data so it can be imported at high speeds back into M365
• Simplified employee offboarding to archive the data and be audit-ready
• SharePoint folder browser for point-in-time browsing and restoration of SharePoint data

Integrates with ConnectWise Backup360

At Axcient, we deliver critical services that protect important business assets, including the relationships you have built with your clients. Your reputation matters, which is why our goal is to deliver a painless, profitable, and proven partner experience.

Every member of the Axcient family is committed to this mission. To remain accountable, we follow an agile methodology, continually measuring and adjusting according to your needs and feedback.

We are committed to resolving every eligible ticket within its targeted SLA. We’ve structured our processes and workflow to have visibility and accountability for out-of-SLA tickets. All such tickets will be reviewed daily as follows:
• All tickets out of SLA: by support management, escalation engineering, and product management
• All tickets out of SLA for longer than 3 business days: by a director of support
• All tickets out of SLA for longer than 5 business days: by the head of support

US/CANADA SUPPORT
All critical issues covered 24/7
1-800-352-0248

x360Cloud 4 AM to 5:30 PM MT Mon – Fri

GMT SUPPORT
All critical issues covered 24/7
+44-161-504-8277
x360Cloud 4 AM to 5:30 PM MT Mon – Fri

No-Cost Training

Regardless of when a technician joins their MSP, they should get access to the same complete training program as the techs before them. Axcient makes that possible with live, on-demand, one-on-one trainings, available both online and in-person. On the other hand, seasoned technicians may need a refresher on solution capabilities and features as they apply to new business use cases. And with regular Axcient product updates, releases, and launches, technicians always know how to get a guided tour of what’s new.

Partner-driven Training to Improve Retention and Utilization

Training starts in the x360Portal, where MSPs can quickly and easily sign up for the time, duration, and location of the training they desire. So regardless of how much knowledge you come in with – whether you’re brand new or need a tune-up – our training team is equipped to help you reach your goals.

Training scheduler within the x360Portal

Schedule a 15, 30, or 60-minute training session with our team on the topic of your choice. https://axcient.as.me/training

The Axcient Onboarding Program

The Axcient onboarding team helps new partners configure and optimize their business continuity and disaster recovery (BCDR) solutions. This initial stage is critical because it sets the tone for our partnership going forward. Partners meet their dedicated account managers and training specialists, get introduced to support channels and resources and learn how to navigate the x360Portal.

Our 4-tier onboarding program includes the following:

1. Product Training and Certification: To ensure our partners can efficiently train and certify their technicians on Axcient
products, Axcient offers both online training and product certification, as well as instructor-led training at no charge.

2. Deployment Review: After partners have deployed their solutions, Axcient provides an in-depth site review to make sure they are set up effectively to monitor and manage their solutions and meet client SLAs and deliver uninterrupted business continuity no matter what.

3. Axcient Marketing Portal: The Axcient Marketing Portal (AMP) gives partners free and unlimited access to a variety of
already-done marketing tools to help grow their MSP. Resources include brandable assets and collateral, personalized email campaigns, custom social media campaigns, engagement reporting, and marketing development funds (MDF).

4. 1:1 Personalized Support: There’s no limit to the amount of knowledge an MSP and their techs can have about their BCDR solutions. To support long-term learning and an extensive understanding of Axcient’s capabilities, training specialists are available for partners to get one-on-one guidance throughout each of their deployment milestones.

While the onboarding program is designed to introduce MSPs to Axcient and their new solutions, we pride ourselves on the simplicity of our products. With features like silent installation, straightforward deployment, and the elimination of
overwhelming ‘rip and replace’ requirements, some MSPs are backing up within minutes.

Axcient Status Page

Axcient's home for real-time and historical data on system performance. https://status.axcient.com/

Details

Overview

Integrations