ConnectWise PSA

Features:

• Instant Feedback: Our simple survey goes directly in your closed status service notification, and clients leave feedback with one click. That response, along with all associated ticket details from ConnectWise PSA, appears right in SmileBack.
  
  
• Automatic Alerts: Never say, “We didn’t know,” again. Get notified right away about negative reactions, so that you can address issues before clients cancel.
  
  
• Actionable Data: Set smarter goals and KPIs, and identify areas in which you can expand service (and revenue). SmileBack provides built-in reporting and metrics, as well as integrations with other platforms.
  
  
• Proof of Service: Prove that you deliver amazing service by displaying your best ratings and comments on your website and social media channels. Set yourself apart from the competition with demonstrable evidence of how much you care about client satisfaction.
  
  
• Team Motivation: Get real data on how your service team is performing. Plus, watch your techs become more invested in their work when they see the positive impact it has. Design a reward or bonus program around client feedback to promote healthy competition.
  
  
• Cloud-based – SmileBack lives in the cloud. Nothing to host or manage.
  
  
• Simple setup – SmileBack is easy to implement. Set it up in 15 minutes.
  
  
• Deep integration – SmileBack works seamlessly with ConnectWise PSA, and uses its APIs.