Product Overview

Tropos Alerts seamlessly integrates with ConnectWise Manage API endpoint to create custom automations. Tropos Alerts is an On-Call, Incident Management Saas platform equipped with intuitive, customizable features designed for any organization. Streamline incident resolution, improve collaboration across the organization, and leave stressful wakeup calls in the past. Tropos Alerts' incident management & notification platform that Routes, Escalates, and Alerts team members based on their Call Schedule. Tropos Alerts provides inbound phone numbers & live call routing for workflow automation & integrations across Slack, Jira, Teams, Splunk, and other enterprise ITSM tools. Contact our experts today for a complimentary demo.

Tropos Alerts provides on-call calendars and incident escalation for IT organizations. With rule based routing and escalation chains, you decide when and how to get notified and when it's safe to sleep.



Why Integrate ConnectWise Manage with Tropos Alerts?

• Ever wondered if anyone is actually working on your tickets?
• Do you have SLA (Service Level Agreement) for all your tickets?
• Tropos Alerts seamlessly integrates with ConnectWise Manage Tickets and creates end-to-end ticket lifecycle workflow & automation.
• With Tropos Alerts’ fully customizable escalation chain and on-call scheduling features, all of your ConnectWise Managed Tickets will be routed to the right on-call individual on your team ensuring timely SLA
  • Set up an escalation chain for every ticket type to ensure accountability.
  • Set an on-call schedule so you always have someone to make sure incidents/tickets are resolved.
  • Route your tickets to the right team based on the nature of the ticket.