ConnectWise PSA

Requirements: Minimum version of ConnectWise Manage supported - v2021.3 Cannot integrate ConnectWise until Tropos Alerts account has been made and verified by support

Features:

• Seamlessly integrates with ConnectWise Manage Tickets and creates end-to-end ticket lifecycle workflow & automation
  
  
• Fully customizable escalation chain and on-call scheduling features, all of your ConnectWise Managed Tickets will be routed to the right on-call individual on your team ensuring timely SLA
  
  
• Set up an escalation chain for every ticket type to ensure accountability Set an on-call schedule so you always have someone to make sure incidents/tickets are resolved
  
  
• Route your tickets to the right team based on the nature of the ticket