tribu provides automation of IT Support tickets using Artificial Intelligence and an amazing Teams integration experience to improve your helpdesk performance in it's every day operations.
tribu provides an amazing Microsoft Teams integration experience through its flagship product, Talos. With Talos you can quickly and easily manage your helpdesk tickets via Teams. Receive actionable notifications on any ticket event, update your tickets with simple commands and view your workload all on today common collaboration platform.
tribu is bringing real automation to your IT Helpdesk with artificial intelligence. Utilise our state of the art AI to implement automations on new tickets as they arrive and use the analysis of customer replies to drastically improve your customer service.
tribu is bring automation like never before to your IT Helpdesk services. With Microsoft Teams and AI now built in, you can deliver a new level of customer service and stay at the forefront of your industry.
Manage tickets you've been assigned through a simple Teams bot with time entries, notes and ticket workload commands
Received actionable notifications on your selected ticket boards to the desired Teams channel
Utilise AI predictions on new tickets as they arrive to automate next steps via Issue and SubIssue fields
Utilise AI predictions on customer replies to tickets to improve responsiveness to customer communication
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tribu's ConnectWise Manage Integration is certified via the ConnectWise Invent Program. If you need assistance with creating API members or integration setup please send a note toHelp@ConnectWise.com and the ConnectWise Manage support team can assist.For any other questions with this integration, please contact the tribu team directly to resolve any issues.
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