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Professional services automation designed to run your as-a-service business.
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Remotely access and support any device, anywhere, any time.
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Monitor and manage your client's networks the way you want - hands on, automated or both with our NOC services.
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  • Overview

  • Integration

  • Support

We have developed the first ever Microsoft Teams integration & AI driven triage, a revolutionary software platform that centralizes all ticket interactions into one convenient location and automating the first ticket interaction. Bringing all help desk functions like updating tickets, adding time entries and interacting with customers directly into a user friendly interface - it’s never been easier!

ConnectWise PSA

Requirements: ConnectWise 2020+

Features:

  • Manage tickets you've been assigned through a simple Teams bot with time entries, notes and ticket workload commands
  • Received actionable notifications on your selected ticket boards to the desired Teams channel
  • Utilize AI predictions on new tickets as they arrive to automate next steps via Issue and SubIssue fields
  • Utilize AI predictions on customer replies to tickets to improve responsiveness to customer communication

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support. 

Integrates with:

This integration has not been certified by ConnectWise.

Categories:
Support Tools
PSA Integration

Details

Integrates with:

This integration has not been certified by ConnectWise.

Categories:
Support Tools
PSA Integration

Overview

We have developed the first ever Microsoft Teams integration & AI driven triage, a revolutionary software platform that centralizes all ticket interactions into one convenient location and automating the first ticket interaction. Bringing all help desk functions like updating tickets, adding time entries and interacting with customers directly into a user friendly interface - it’s never been easier!

Integration

ConnectWise PSA

Requirements: ConnectWise 2020+

Features:

  • Manage tickets you've been assigned through a simple Teams bot with time entries, notes and ticket workload commands
  • Received actionable notifications on your selected ticket boards to the desired Teams channel
  • Utilize AI predictions on new tickets as they arrive to automate next steps via Issue and SubIssue fields
  • Utilize AI predictions on customer replies to tickets to improve responsiveness to customer communication

Support

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support. 

Trustpilot