Tribu is a SaaS MSP productivity toolkit for Help Desks. We have developed the first ever Microsoft Teams integration & AI driven triage, a revolutionary software platform that centralizes all ticket interactions into one convenient location and automating the first ticket interaction. Bringing all help desk functions like updating tickets, adding time entries and interacting with customers directly into a user friendly interface - it’s never been easier!
Simplifying ticketing in Microsoft Teams!
Create new tickets, add time entries, view your open tickets, and add notes to your tickets
Technicians get direct notifications as the ticket lifecycle progresses
Stay on top of ignored and overdue tickets – after a ticket has been idle for a period of time, the main resource will be notified as will a team leader
Give your customers the support they deserve – improved their experience with Tribu’s Customer interface, allowing them to create and update tickets through Microsoft Teams.
New AI Products! - Automating ticketing!
Tribu is innovating ticket triage for your help desk. Our system tackles the time-sensitive processes for any new ticket that comes in with AI-powered automation, giving your MSP the fuel it needs to expand and function effectively.
Our unique approach means there is very little for your MSP to do to adopt this new approach. Our automated onboarding services learn how you and your customers submit and manage tickets and simply replicate that for you, taking over the simple triage tasks necessary at the start of any ticket process.
Intelligently prioritize tickets by analyzing sorting, and suggesting the most crucial tickets to your technicians relieving them of the overload and cherry-picking that occurs.
Tribu is bringing automation like never before to your IT Helpdesk services. With Microsoft Teams and AI now built in, you can deliver a new level of customer service and stay at the forefront of your industry.
Manage tickets you've been assigned through a simple Teams bot with time entries, notes and ticket workload commands
Received actionable notifications on your selected ticket boards to the desired Teams channel
Utilise AI predictions on new tickets as they arrive to automate next steps via Issue and SubIssue fields
Utilise AI predictions on customer replies to tickets to improve responsiveness to customer communication
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Tribu's ConnectWise Manage Integration is certified via the ConnectWise Invent Program. If you need assistance with creating API members or integration setup please send a note toHelp@ConnectWise.com and the ConnectWise Manage support team can assist.For any other questions with this integration, please contact the tribu team directly to resolve any issues.
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