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Chat with your customers in their Teams and Slack Give your clients magical experiences by working collaboratively with them in the software you are already supporting. Provide service where your customers are, inside of Teams, Slack, mobile or desktop. They can start new threads from anywhere at any time that create and update tickets in ConnectWise automatically. Your team is also empowered to work tickets inside of your Teams & Slack instance.
Thread also leverages Artificial Intelligence to give your service team superpowers using our Open-AI powered assistant Co-Pilot (Collaboration-Pilot). Co-Pilot streamlines the dispatch process by setting priorities on tickets automatically and more. Make writing time entries a tedious thing of the past because Co-Pilot will write them out for you. Our chat is the most powerful data source for automation & AI and we are quickly growing the available AI functionality.
When your service desk is powered by Service Collaboration, your team is enabled to do their best work through our real-time support platform. We automate the ConnectWise PSA ticket in the background so your team can focus on what matters. Assign, update and action tickets with our Thread tool for ConnectWise!
Connect with customers, automate responses with workflows, deliver magical service, become more efficient than ever.
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Thread's ConnectWise Manage and Automate Integration is certified via the ConnectWise Invent Program.
If you need assistance with creating API members or integration setup please send a note to Help@ConnectWise.com and the ConnectWise Manage support team can assist. For any other questions with this integration, please contact the Thread team directly to resolve any issues.
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