Deliver conversational IT service with ConnectWise PSA actions in Thread

Thread x ConnectWise PSA unlocks conversational experiences for MSP service teams

• Low-friction service improves CSAT: Thread helps your MSP service team meet users where they work, like Microsoft Teams, Slack, desktops, or mobile devices.
  
  
  • With access to instant service in-workflow, users get immediate help from IT technicians when and where they need it.
    
    
  • When response times go down, CSAT goes through the roof.
    
    
• Cut resolution times with in-context collaboration: The integration of chat and PSA solutions facilitates better communication and collaboration among technicians, improving their ability to work together to resolve complex issues.
  
  
  • Thread x ConnectWise PSA helps IT technicians quickly identify, diagnose, and resolve technical issues without having to manage separate tools. A single platform where both chat and PSA functionalities are integrated can lead to better MSP efficiency, allowing the IT service provider to streamline their operations and reduce response times.
    
    
• Engage the right resource, at the right time: With access to ConnectWise PSA actions in-thread, IT service providers can more effectively allocate their resources, ensuring that technicians work on tasks that are most critical to clients.
  
  
  • By consolidating multiple tools into a single-stream solution, Thread partners reduce their overall support costs and increase productivity.
    
    
• MSP scalability, unlocked: Integrating embedded chat with PSA solutions allows managed IT service providers to easily scale their services to accommodate growing client demand without sacrificing the quality of their support.
  
  
  • Offering a seamless, AI-enabled IT service experience can set your MSP apart from competitors, helping to attract and retain clients in a competitive market.

Streamline support workflows with ConnectWise Automate actions in Thread

Equip your MSP service team with Thread x ConnectWise Automate and harness the power of RMM (Remote Monitoring and Management) directly in-conversation.

1. Contextual chat improves CSAT: Integrating Thread x Automate equips MSP service teams with the data and tooling they need, where they need it — real-time conversations. Knowing who each user is in their particular context at that exact moment gives your team operational leverage, enabling faster issue resolution and a more efficient service, and equips them with the data they need to personalize every interaction.
   
   
   • By offering instant support through embedded chat, clients can get immediate help from IT technicians, leading to higher customer satisfaction and loyalty.
     
     
2. Enhanced collaboration = faster time to resolution: The integration of chat and RMM solutions can foster better communication and collaboration among IT technicians, improving their ability to work together to resolve complex issues. Thread x ConnectWise Automate helps IT technicians quickly identify, diagnose, and resolve technical issues without having to manage separate tools. A single platform where both chat and RMM functionalities are integrated can lead to better organizational efficiency, allowing the IT service provider to streamline their operations and reduce response times.
   
   
3. Efficient resource allocation = reduced support costs: With access to Automate data in-thread, IT service providers can more effectively allocate their resources, ensuring that technicians work on tasks that are most critical to clients. By consolidating multiple tools into a single-stream solution, Thread partners reduce their overall support costs and increase productivity.
   
   
4. Scalability = competitive advantage: Integrating embedded chat with RMM solutions allows managed IT service providers to easily scale their services to accommodate growing client demand without sacrificing the quality of their support. Offering a seamless, integrated IT support experience can set a managed IT service provider apart from competitors, helping to attract and retain clients in a competitive market.

With Thread's launch of Magic AI, collaborative AI for MSP service teams, automated time entry and auto-prioritization features will free technicians from administrative overhead so they can focus on critical, user-facing tasks.