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Storage Guardian

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  • ConnectWise Manage Certified
  • ConnectWise Automate Certified
  • Buy through ConnectWise

Product Overview

This is Available to Purchase Through ConnectWise. Contact Your Account Manager for More Details.

Storage Guardian is a reliable, cost-effective, fully automated backup and recovery software solution, backed up to their mirrored, secure, SSAE-16 certified offsite data storage infrastructure. The service is tightly integrated with ConnectWise Manage and Automate.
Deploy Storage Guardian’s award-winning backup and disaster recovery services on your customers’ networks – directly from within ConnectWise Manage and Automate. Protect customer data with Cloud, Local (on-premise) or Hybrid-type storage. Enable the wealth of data accumulated in Asigra-based data centers across the USA and Canada to be consolidated with your ConnectWise data to streamline the monitoring and support of clients.
Storage Guardian's tight integration with ConnectWise Manage and Automate means that the service can be managed directly from within ConnectWise. Service Board tickets "self-heal" and resolve automatically, giving you a clean dashboard that isolates critical issues and reduces the time spent to manually close tickets. Monitor your customers' RTO/RPO easily, and access complete billing data based on your customers' usage.


The ConnectWise Manage and Automate APIs allow for the exchange of data with the BDR software. These consolidate the backup set activities and the corresponding event ticketing management, the deployment management, the monthly billing reporting and the analytics on the data recovery / business continuity preparedness.

SG1 SG2 SG3
 

Integration

ConnectWise Manage ConnectWise Manage
ConnectWise Automate ConnectWise Automate

Documentation

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Support

If you have purchased licenses for this product through ConnectWise. We do provide Third Party Support assistance. If you have any application issues, please email Help@ConnectWise.com. 

 

 

User Reviews

  • Nathan Spitalny, rdetech.com
    Unable to stop billing
    Date: 12/30/2018 11:06 AM
    Was this review helpful? Yes No (0/0)
  • Nathan Spitalny, RDE Technologies
    Was billed without warning.
    Date: 9/27/2018 11:23 PM
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  • Nathan Brejt, ID-Tech Solutions
    Has really been a pleasure working with Storage Guardian. Their support is responsive, pleasant, and knowledgeable. Their customer service has been top-notch. The software is reliable and effective. If any issues arose, they were addressed to our full satisfaction quickly and pleasantly. From getting the integration into Manage set up (which is really well designed and easy to use btw!) to onboarding new customers to restoring data, we are very happy we chose SG.
    Date: 6/29/2018 11:11 AM
    Was this review helpful? Yes No (0/0)
  • Chris Taylor, Progent Corporation
    20 hours in, multiple tickets later, agents still fail, scripts fail, documentation is still for 10.5... This has been a big waste of time.
    Date: 10/13/2017 4:59 PM
    Was this review helpful? Yes No (0/0)
  • Gary Abosch, Quality Business Solutions
    We've been using Storage Guardian for a while and the technical support team at SG is always responsive and helpful. We had some struggles in the beginning understanding the SG backup model because we went to them from another backup provider that based their quotas only on the total amount of data, rather than how many days of retention they kept. SG took repeated calls from us and patiently answered our questions and concerns until we finally understood the process. We're glad we chose SG.
    Date: 1/27/2017 1:40 PM
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  • David Herring, IT Kauai, Inc.
    Storage Guardian has proven to be an invaluable partner in enabling us to provide top notch backup and recovery services to our customers. Their software and cloud services have proven to be very reliable and their technical support has truly been excellent. And most importantly, when it comes down to it we've always been able to get our customer's data back! Highly recommended.
    Date: 7/17/2015 2:55 PM
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