ShadowXafe: Next-generation data protection software.
ShadowXafe provides unparalleled data recovery and is work-flow optimized for management simplicity. The combination of deployment ease, recovery speed, SLA orchestration and management simplicity make ShadowXafe a game changer for your managed offering and your service desk profitability.
Data recovery made simple
Host-based and agent-based data protection through a single pane of glass
Dependable, and complete physical and virtual system recovery
Instant recovery from backup images in milliseconds
Backup & Recovery management at scale
Context-sensitive, policy-based administration
Unified data protection lifecycle management
SLA-driven dashboard, and analytical reports
Total Business Continuity
Tight integration with StorageCraft Cloud Services for off-site backup
Complete, orchestrated one-click failover to the cloud
Forward-thinking MSPs know the impact standardization brings to the profitability of their service desk. StorageCraft is proud to be the first vendor to truly empower standardization in the data protection category.
Standardize on StorageCraft.
The ConnectWise Manage integration to ShadowXafe gives you the ability to map between ShadowXafe and ConnectWise Manage sites. This provides automatic reporting from ShadowXafe to ConnectWise Manage if a backup job or replication job in ShadowXafe fails. For each error condition, ConnectWise Manage will automatically create a ticket. When the error condition no longer exists the ticket is automatically closed.
The configuration and mapping is done in the Configuration screen under the integration section. You need to add your ConnectWise credentials into ShadowXafe. You also need to get the public and private keys from ConnectWise Manage and add them to ShadowXafe. After making the connection between ConnectWise Manage and ShadowXafe you need to set up the mappings between ShadowXafe sites and ConnectWise Manage companies. The default company will be used if no mapping exists.
You can disable tickets under the default company drop down list. Automatic reporting does not happen if a site is not managed. If you want to purposely not create tickets, you can select disable tickets.
Opens service tickets for backup and replication failures.
Automatically closes tickets when failures recover.
Tickets are associated with a company in Manage based on user defined mapping.
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