Pia

AI-powered help desk ticket resolution

ConnectWise Certified Integration
Integrated seamlessly with the ConnectWise platform.
Highlights

Pia in the PSA

Pia works directly where your technicians are, in the PSA, integrating seamlessly with Manage.

60+ Pre-built Automations

Ready-to-use automations for common help desk tasks like user onboarding, password resets, and more.

AI-assisted Ticket Triage

AI-led classification and mapping rules ensuring efficient routing of support requests to teams.

  • Overview

  • Integration

  • Support

We know that help desks can be… well, a bit of a headache. That’s why we built Pia —to transform your most overburdened, inconsistent, and growth-restrictive function into a streamlined operation.

With out-of-the-box automations, customizable workflows, and AI-powered ticket triaging, Pia cuts through the chaos to deliver fast, reliable resolutions. It enables junior staff to handle routine tasks—like new user onboarding—quickly and accurately every time and can even instantly resolve specific client requests without engineering oversight.

Let Pia take on the heavy lifting so your team can work smarter, manage more endpoints, speed up service, and keep customers delighted.

Pia works right where your techs are—in ConnectWise Manage. As service tickets come into your service board, Pia looks at every one and triages them based on priority, type, and subtype. Your techs (and even non-technical staff) can work tickets via the Pia chatbot, which automates ticket completion and suggests next steps.

On the client side, you clients can submit issues and requests via our client-facing forms. As these tickets hit your service board, Pia is working on them, and even completing them before a tech even sees them!

Pia's PSA Integration is certified via the ConnectWise Invent Program.

If you need assistance with creating API members or integration setup please send a note to Help@ConnectWise.com and the ConnectWise PSA support team can assist. For any other questions with this integration, please reach out to partner-support@pia.ai.

Details

Overview

We know that help desks can be… well, a bit of a headache. That’s why we built Pia —to transform your most overburdened, inconsistent, and growth-restrictive function into a streamlined operation.

With out-of-the-box automations, customizable workflows, and AI-powered ticket triaging, Pia cuts through the chaos to deliver fast, reliable resolutions. It enables junior staff to handle routine tasks—like new user onboarding—quickly and accurately every time and can even instantly resolve specific client requests without engineering oversight.

Let Pia take on the heavy lifting so your team can work smarter, manage more endpoints, speed up service, and keep customers delighted.

Integration

Pia works right where your techs are—in ConnectWise Manage. As service tickets come into your service board, Pia looks at every one and triages them based on priority, type, and subtype. Your techs (and even non-technical staff) can work tickets via the Pia chatbot, which automates ticket completion and suggests next steps.

On the client side, you clients can submit issues and requests via our client-facing forms. As these tickets hit your service board, Pia is working on them, and even completing them before a tech even sees them!

Support

Pia's PSA Integration is certified via the ConnectWise Invent Program.

If you need assistance with creating API members or integration setup please send a note to Help@ConnectWise.com and the ConnectWise PSA support team can assist. For any other questions with this integration, please reach out to partner-support@pia.ai.