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MSP Process

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Product Overview

MSP Process’ PSA-integrated platform seamlessly combines patent-pending End-User and Technician Verification, Secure Data Sharing, Integrated SMS/MMS, Client Portal and Mobile App, Technician App, and Automation Notification Bots.

These activities are securely logged for compliance and historical recall, streamlining IT service delivery and boosting client satisfaction.




End-User Verification

Verify your clients’ identities with unparalleled versatility using a range of methods tailored to your needs, including SMS, email, automated voice calls, Duo push, Microsoft Authenticator, Client Portal/Mobile App, or brandable secure links, ensuring optimal security and convenience.




PSA-Integrated SMS

Easily initiate SMS communication from your PSA. All correspondence is logged into the service ticket, with options to hide sensitive data. Utilize PSA variables and quick messaging templates for efficient responses, streamlining communication and boosting productivity.



Quick Ticketing

Quickly creating tickets during support desk calls is crucial to saving time for both technicians and clients. Swift ticket generation allows technicians to focus on resolving issues promptly, while clients appreciate the reduced time spent on the phone. This efficiency enhances overall customer satisfaction and enables technicians to handle more requests effectively, maximizing productivity throughout the day.





 

Technician App

Provide your remote technicians with a feature-rich app that grants them access to all tickets, schedules, customer contacts, and PSA-based SMS/MMS communication with clients. This comprehensive tool ensures technicians have everything they need to efficiently handle their workload, with all interactions seamlessly logged into the PSA service ticket logs for thorough documentation and tracking.

 

Ready to secure and optimize your service desk? Schedule a demo.

Integration

ConnectWise PSA

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