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Product Overview

The ConnectWise integration with Email reConnector not only makes it easier to create tickets from emails landing in your inbox, it allows the creation of tickets from any device, anywhere a data connection is available. 



 

The ConnectWise integration with Email reConnector not only makes it easier to create tickets from emails landing in your inbox, it allows the creation of tickets from any device, anywhere a data connection is available.  

Email reConnector from Visionary 360 is a cutting-edge solution designed specifically for Managed Solution providers to streamline and enhance their service operations.  This innovative tool offers a comprehensive set of features and functionalities that removes the burden of when clients send emails directly to your team. 

At its core, Email reConnector acts as a bridge between email devices and ConnectWise Manage PSA empowering technical solution providers to effortlessly create tickets from emails, correctly, without effort. 

Additionally Email reConnector can create activities from emails, which are awesome for saving ideas, sales or management tasks. 

Integration

ConnectWise PSA

Documentation

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Support



Email reConnector's ConnectWise Manage Integration is certified via the ConnectWise Invent Program.  If you need assistance with creating API members or integration setup please send a note to Help@ConnectWise.com and the ConnectWise Manage support team can assist. For any other questions with this integration, please contact the AlertOps team directly to resolve any issues.

User Reviews

  • Travis Grundke, Ashton Solutions
    This tool has been a lifesaver for me and for our engineering team: when a client emails us direct, we simply forward the email and a properly formatted service request gets setup, including customer name and contact information. Great time saver that helps us make sure little things don't slip through the cracks!
    Date: 9/18/2023 6:14 PM
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  • Steve Cole, Net Primates Ltd
    Despite numerous reminders to customers we do occasionally get them emailing certain direct staff members rather than the service board. Email reConnector has made our process so much easier and allows us to easily redirect emails into the correct queue. The time (and cost) saving this product offers is worth every penny!
    Date: 9/14/2023 12:41 AM
    Was this review helpful? Yes No (0/0)

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