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Email reConnector

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  • ConnectWise PSA Certified

Product Overview

Email reConnector provides users of ConnectWise Manage the simplest way to create tickets from emails landing in your inbox. No software or plugins to install. Open, click forward, and the perfect ticket is created.


Unlimited Forwarders: Create a forwarder for each board that a ticket should be created on. A service board does not need to be email connector enabled, and member security determines who can use each forwarder.

Create Activities from Email: Email reConnector is the only product on the market which allows the creation of Activities in ConnectWise Manage from email. Ideal for owners, sales, and administration teams.




Technology Solution Providers rely on Email reConnector to achieve greater customer satisfaction, reduce revenue loss, and increased performance



Integration

ConnectWise PSA

Documentation

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Support



Email reConnector's ConnectWise Manage Integration is certified via the ConnectWise Invent Program.  If you need assistance with creating API members or integration setup please send a note to Help@ConnectWise.com and the ConnectWise Manage support team can assist. For any other questions with this integration, please contact the AlertOps team directly to resolve any issues.

User Reviews

  • Travis Grundke, Ashton Solutions
    This tool has been a lifesaver for me and for our engineering team: when a client emails us direct, we simply forward the email and a properly formatted service request gets setup, including customer name and contact information. Great time saver that helps us make sure little things don't slip through the cracks!
    Date: 9/18/2023 6:14 PM
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  • Steve Cole, Net Primates Ltd
    Despite numerous reminders to customers we do occasionally get them emailing certain direct staff members rather than the service board. Email reConnector has made our process so much easier and allows us to easily redirect emails into the correct queue. The time (and cost) saving this product offers is worth every penny!
    Date: 9/14/2023 12:41 AM
    Was this review helpful? Yes No (0/0)

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