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Product Overview

ConnectWise Email Connector will help you enhance your communication and service delivery to your clients. With this ConnectWise add-on, emails from your clients are automatically turned into a new service ticket or appended to an existing ticket in your ConnectWise Service Boards.

The Email Connector is an add-on that can be purchased so that clients can send emails to submit service tickets. ConnectWise assembles service tickets according to established rules, attaches the original email and creates the service ticket.
Features and Benefits:
Integrates to any Exchange IMAP enabled account to automatically create tickets and workflow from email:
  • Customers can send an email to create and update Service Tickets
  • Any email alert or alarm can create Service Tickets
  • Closed Loop client and resource communication

Documentation

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User Reviews

  • Stana Steen, High Standards Technology
    Email Connector is a have to have period!! We use closed loop and Connectwise emails the client for different statuses of the tickets.
    Date: 12/30/2013 12:50 PM
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  • Jeremy Barnes, CMC Network Solutions
    The Best way for your customers to easily and quickly send you trouble ticket. A Must have for everyone!!
    Date: 12/9/2013 10:38 AM
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  • Eric Hall, AMAXX INC
    What a powerful tool. Directing emails to boards based on email address. Can’t live without it
    Date: 11/30/2013 7:49 AM
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