ConnectWise Email Connector will help you enhance your communication and service delivery to your clients. With this ConnectWise add-on, emails from your clients are automatically turned into a new service ticket or appended to an existing ticket in your ConnectWise Service Boards.
The Email Connector is an add-on that can be purchased so that clients can send emails to submit service tickets. ConnectWise assembles service tickets according to established rules, attaches the original email and creates the service ticket.
Features and Benefits: Integrates to any Exchange IMAP enabled account to automatically create tickets and workflow from email:
Customers can send an email to create and update Service Tickets
Any email alert or alarm can create Service Tickets
Closed Loop client and resource communication
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