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Product Overview

eFolder offers a wide range of data protection and business continuity solutions. eFolder Backup and BDR solutions integrate with ConnectWise to provide partners with an easy way to monitor important service information from a single pane of glass. Once this integration is set up, eFolder partners can receive billing information, backup statistics, and other information about their Backup and BDR deployments through ConnectWise. The following integration features are available: 

  • Automatic creation of service tickets when backups have failed and other events have occurred, such as no backup notifications or disk usage notifications.
  • Population of backup statistics for use in the ConnectWise executive management reports.
  • Automated billing for online backup (total GB and numbers of servers and non-servers).
  • Automated billing for local backup (number of servers and number of non-servers).
  • Screenshot verifications of booted machine logged in tickets

eFolder Backup, eFolder BDR for ShadowProtect, eFolder BDR for Replibit, all integrate with ConnectWise.

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Integration

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Support

eFolder's ConnectWise Integration is certified via the ConnectWise Invent Program.
If you need assistance with integration implementation, please send a note to Help@ConnectWise.com .  The ConnectWise support team will work with the eFolder team to resolve any issues.

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