Domotz is the premier Remote Network Monitoring and Management platform for IoT. We offer powerful network management software for MSP's, Integrators, and Security Professionals.
Domotz enables the complete solution to cost-effectively manage and monitor your customers’ networks with plug and play setup, a friendly UX, and a comprehensive feature set, accessible from any desktop browser or mobile device.
Domotz is a remote network monitoring and management solution that enables you to run your business more efficiently and improve your client experience. Domotz’s enterprise-grade solution is used by thousands of managed service providers and integrators throughout the world. Domotz discovers, classifies, and maps all the devices on your network, automatically, saving you valuable time and money. Domotz’s secure, remote connectivity puts you directly onto your client’s network, without creating network vulnerabilities.
Our “best-in-class” platform offers easy to understand and affordable month to month pricing: $19 per network with no long-term commitment and unlimited network devices.
ConnectWise Manage is available as a “Contact Channel” in Domotz to be used for Shared Alerts. Domotz creates and updates ConnectWise Service Tickets when a specific event occurs on the networks or devices monitored through Domotz.
Domotz creates a ConnectWise Manage Service Ticket for any specified alert within Domotz. The same ticket is updated automatically when new events occur on the same network or device - if the ticket is still open in ConnectWise Manage.
When tickets are closed and a new event occurs on the same network or device, a new ticket will be opened and a reference to the previous ticket is provided. Users are also allowed to associate each Agent to one specific Company/Site.
At the time of the configuration, the user is also allowed to specify filters to select specific Companies for this association.
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Domotz's ConnectWise Manage Integration is certified via the ConnectWise Invent Program. If you need assistance with creating API members or integration setup please send a note to Help@ConnectWise.com and the ConnectWise Manage support team can assist. For any other questions with this integration, please contact the Domotz team directly to resolve any issues
Domotz support queries can be logged by web or email, and are handled directly by Domotz’s support technicians. All support is unlimited and free. Tickets can be submitted to Domotz through the online support portal 24 hours a day, 7 days a week. The easiest way to submit a support ticket is by emailing firstname.lastname@example.org.
We respond quickly to all tickets. If you have technical questions about an agent, please send us your username and the MAC Address associated with your agent in question. Make sure emails from Domotz support don’t get lost: Add our email address (email@example.com) to your safe senders list.
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