ConnectWise PSA

Features:

• ConnectWise PSA is available as a “Contact Channel” in Domotz to be used for Shared Alerts. Domotz creates and updates ConnectWise Service Tickets when a specific event occurs on the networks or devices monitored through Domotz.
  
  
• Domotz creates a ConnectWise PSA Service Ticket for any specified alert within Domotz. The same ticket is updated automatically when new events occur on the same network or device - if the ticket is still open in ConnectWise PSA.
  
  
• When tickets are closed and a new event occurs on the same network or device, a new ticket will be opened and a reference to the previous ticket is provided. Users are also allowed to associate each Agent to one specific Company/Site.
  
  
• At the time of the configuration, the user is also allowed to specify filters to select specific Companies for this association.