Elevate your customer service and stand out in the tech crowd
Blurred lines in troubleshooting, missed visual cues, and prolonged issue resolution are pitfalls of the past. Tap into the power of any mobile device's camera to gain an unparalleled window into your customer's world with ConnectWise View. Introduce a transformative phase of customer remote support that combines improved efficiency, clear insights, and flawless connectivity.
It's not just support—it's an innovative tool that creates exceptional customer experiences.
Dive into key features and benefits of ConnectWise View
Elevate user connectivity without the hassle of mobile apps. Invite with a click and connect with a touch. Simply send an SMS to your user or share a secure link via email, ensuring swift and seamless connections.
Mentor on the go
Harness the power of visual learning. Equip your senior engineers to mentor junior techs in real-time, reducing on-road hours and maximizing time on high-revenue tasks. Trim expenses and dynamically scale your workforce with ease.
Secure browser-based sessions to ensure you don't share private technician contacts. Keep unwanted follow-ups at bay and safeguard your team's privacy. Uphold peak productivity and take command of client interactions as you channel end-users through your strategic service delivery workflow.
Capture, recall, train. Remote View enables technicians to snapshot live stream sessions, proving invaluable for training, documentation, billing, or future reference.
Live camera support
Dive into your client's perspective. ConnectWise View lets you tap into the end user's camera, transforming them into on-site field experts. Guide, resolve, and streamline complex issues, all in real-time. Elevate your troubleshooting prowess.
ConnectWise PSATM integration
Streamline support directly from your service ticket. Effortlessly automate, document and provide unmatched precision in every support interaction.
What can ConnectWise View do for your TSP?
Maximize your profits and enhance technician efficiency
Leverage ConnectWise View to address hardware and on-site challenges remotely, even beyond the desktop. Empower junior technicians with real-time visual mentoring, streamlining operations for optimal service efficiency. With privacy-preserving connections, technicians can tackle issues precisely, minimizing callbacks and follow-ups and enhancing profitability.
Integrate seamlessly with ConnectWise ScreenConnect™ and ConnectWise PSA. Whether leveraging the standalone flexibility of ConnectWise View or its core features integrated with other tools, TSPs benefit from a cohesive experience.
Expand your reach
The efficiency of remote hardware servicing via ConnectWise View empowers TSPs to broaden their service regions. Not being bound by geographical constraints translates to growth opportunities and amplified service capabilities.
Simplified partner and customer experience
Simplify process to elevate experience. View boasts an intuitive interface, enabling partners to connect guests promptly without the fuss of extra downloads or apps. This experience ensures both partners and their customers enjoy a hassle-free interaction. With instant visual support, you can assure customers of your capability and commitment, reinforcing trust and enhancing long-term relationships.
If you need assistance with extension setup or if you are experiencing application issues please send a note to Help@ConnectWise.com and the ConnectWise support team can assist.
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