Product Overview

Elevate your customer service and stand out in the tech crowd 

Blurred lines in troubleshooting, missed visual cues, and prolonged issue resolution are pitfalls of the past. Tap into the power of any mobile device's camera to gain an unparalleled window into your customer's world with ConnectWise View. Introduce a transformative phase of customer remote support that combines improved efficiency, clear insights, and flawless connectivity.

It's not just support—it's an innovative tool that creates exceptional customer experiences.  

Dive into key features and benefits of ConnectWise View 

App-free Experience 

Elevate user connectivity without the hassle of mobile apps. Invite with a click and connect with a touch. Simply send an SMS to your user or share a secure link via email, ensuring swift and seamless connections. 

Mentor on the go  

Harness the power of visual learning. Equip your senior engineers to mentor junior techs in real-time, reducing on-road hours and maximizing time on high-revenue tasks. Trim expenses and dynamically scale your workforce with ease. 

Privacy-preserving connectivity 

Secure browser-based sessions to ensure you don't share private technician contacts. Keep unwanted follow-ups at bay and safeguard your team's privacy. Uphold peak productivity and take command of client interactions as you channel end-users through your strategic service delivery workflow. 

Visual archives  

Capture, recall, train. Remote View enables technicians to snapshot live stream sessions, proving invaluable for training, documentation, billing, or future reference. 

Live camera support 

Dive into your client's perspective. ConnectWise View lets you tap into the end user's camera, transforming them into on-site field experts. Guide, resolve, and streamline complex issues, all in real-time. Elevate your troubleshooting prowess.