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ConnectWise Access Management

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Product Overview

Streamlined Elevated Access with Least-Privilege Controls

Granting full admin rights to end users can leave your customers open to risk, but a zero-trust process can create a frustrating customer experience that doesn’t seem “worth it.” Embrace ConnectWise Access Management, your solution for effortless access requests. Leveraging our least-privilege controls, you can achieve seamless security and operational efficiency, making access management a breeze.

ConnectWise Access Management provides the tools to secure, monitor, and control access across an environment without shared admin credentials. Users can request administrative privileges through user account control (UAC) approval. Technicians can easily accept or reject elevation requests, saving customer time, enhancing their experience, and establishing a more secure environment. Additionally, Access Management allows technicians to obtain temporary admin logins for more protected access during troubleshooting, eliminating the need for shared credentials.

Dive into key features of ConnectWise Access Management:

  • Implement a zero-trust policy
    Set least-privilege controls to efficiently manage customer access without compromising security.
  • Eliminate shared administrative credentials
    Create a single-use ephemeral user with an encrypted password that is never disclosed, providing safe and easy admin access.
  • Review elevation requests manually or automatically
    Manually approve or deny end user elevation requests in real-time without a remote session or phone call, or set rules to automatically approve common requests.
  • Analyze products in real-time
    Use the VirusTotal integration to instantly validate files in real-time to detect a potential threat.
  • Improve customer experience
    Set least-privilege controls to create seamless approvals for customers without compromising security.
  • Track admin login requests
    Easily review time-stamped requests and responses in the audit log.
  • Receive elevation requests in real-time
    Triage elevation requests in real-time using Microsoft Teams or Slack integrations.

Eliminate shared administrative credentials Implement a zero-trust policy Review elevation requests manually in real time Automate approvals using rules


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ConnectWise RMM
To reveiw ConnectWise Access Management Documentation click here.


If you need assistance with plugin setup or if you are experiencing application issues, please send a note to and the ConnectWise support team can assist

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