Streamlined Elevated Access with Least-Privilege Controls
Granting full admin rights to end users can leave your customers open to risk, but a zero-trust process can create a frustrating customer experience that doesn’t seem “worth it.” Embrace ConnectWise Access Management, your solution for effortless access requests. Leveraging our least-privilege controls, you can achieve seamless security and operational efficiency, making access management a breeze.
ConnectWise Access Management provides the tools to secure, monitor, and control access across an environment without shared admin credentials. Users can request administrative privileges through user account control (UAC) approval. Technicians can easily accept or reject elevation requests, saving customer time, enhancing their experience, and establishing a more secure environment. Additionally, Access Management allows technicians to obtain temporary admin logins for more protected access during troubleshooting, eliminating the need for shared credentials.
Dive into key features of ConnectWise Access Management:
Implement a zero-trust policy Set least-privilege controls to efficiently manage customer access without compromising security.
Eliminate shared administrative credentials Create a single-use ephemeral user with an encrypted password that is never disclosed, providing safe and easy admin access.
Review elevation requests manually or automatically Manually approve or deny end user elevation requests in real-time without a remote session or phone call, or set rules to automatically approve common requests.
Analyze products in real-time Use the VirusTotal integration to instantly validate files in real-time to detect a potential threat.
Improve customer experience Set least-privilege controls to create seamless approvals for customers without compromising security.
Track admin login requests Easily review time-stamped requests and responses in the audit log.
Receive elevation requests in real-time Triage elevation requests in real-time using Microsoft Teams or Slack integrations.
Create tickets for elevation and administrative logon requests.
Navigate back to Access Management so the request can be reviewed in depth.
Create a “source of truth” auditing in PSA for all elevation requests
Available for licensing with ConnectWise Automate (via ConnectWise ScreenConnect)
Available for licensing with ConnectWise RMM (via ConnectWise ScreenConnect)
To reveiw ConnectWise Access Management Documentationclick here.
If you need assistance with plugin setup or if you are experiencing application issues, please send a note to Help@ConnectWise.com and the ConnectWise support team can assist
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