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BrightGauge

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  • ConnectWise Manage Certified

Product Overview

BrightGauge is a data platform built for MSPs and the business industry, allowing users to generate data-driven dashboards and reports based on unique datasources. BrightGauge also lets users track progress against key performance indicators (KPIs) through its Goals feature.

With BrightGauge dashboards, you can view the metrics that matter most to you, all in real-time. It’s easy to see data from several different business solution tools all in one place, giving business owners and managers a complete view of their organization without having to toggle windows or log in and out of multiple platforms. Real-time dashboards ensure that everyone on a team is on the same page at any given time, so nothing falls through the cracks.

Transparency is essential to building long-lasting client relationships and nothing builds trust more than Client Reports. By showing the value of the services you provide and how you are (or aren’t) tracking against service level agreements, you avoid clients asking the oft-dreaded, “what are we paying you for?”. With BrightGauge, you can easily set up a custom, interactive report and schedule it to automatically go out to the client you want on the date and time you choose.

BrightGauge Goals are a powerful way to establish a culture of accountability within your organization. Want to get your ticket response time down? Or maybe you want to complete projects below budget? Whatever outcome you desire, BrightGauge allows you to convert ConnectWise data into goals you can work towards and measure. Features & benefits: Built by MSPs for MSPs, BrightGauge knows the ins and outs of your day-to-day operations and what you need in a data solution. We provide over-the-top Support with our dedicated Customer Success team; no contracts and simple pricing; MSP templates available for dashboards, and reports.
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Integration

ConnectWise Manage ConnectWise Manage
Founded in 2010, BrightGauge has become a leader in simplifying data visualization for MSPs all over the world. Our customers prioritize the need for monitoring data in real time and value the resulting transparency because they can quickly determine what needs to be managed.

Documentation

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Support

BrightGauge’s ConnectWise Manage Integration is certified via the ConnectWise Invent Program.  If you need assistance with creating API members or integration setup please send a note to Help@ConnectWise.com and the ConnectWise Manage support team can assist. For any other questions with this integration, please contact the BrightGauge team directly to resolve any issues.

User Reviews

  • Darren Drewitz, Imagine IT
    BrightGauge is my single favorite vendor out there. Their product works well and gives you usable data in a convenient way. We have started using it as a front end for ConnectWise when I need to work tickets even. Their support is the best I have ever worked with in any industry. I would recommend them to anyone who is looking for a better reporting tool.
    Date: 6/22/2018 9:07 AM
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  • JC Carr, Portsmouth Computer Group
    Brightgauge has made a huge difference in our visibility into our service delivery and tech performance. The tool is easy to use and can reach not only into Connectwise, but into many other data sources. The support is phenomenal and responsive.
    Date: 5/2/2018 8:22 AM
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  • Raymond Belt, The ProComp Group
    The #1 reason we migrated from our previous PSA to ConnectWise was the need for better reporting and metrics. CW does well at collecting the data, but as anyone that has tried to use report writer knows, reporting is not a CW strength. Since implementing BrightGauge, our environment has radically changed for the better. We can now (easily) pull and present "real time" data that is both on point and easy to visualize. While not perfect, the product is solid and support/dev is great! //ray
    Date: 8/31/2017 3:10 PM
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  • Jason Gibb, BNG Team
    We have been extremely happy with BrightGauge for our dashboards and reporting. Their team is amazing to work with, extremely helpful and astonishingly responsive. They have been able to help us develop custom queries that we didn't think were even possible. The Scorecards are perfect for any company following the Traction Enterprise Operating System. Highly recommended.
    Date: 8/30/2017 12:06 PM
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  • Praharsh Anesitty Venkata Sai, Xterra Solutions Inc.
    BrightGauge reporting, dashboards and Scorecards provide great value. All the data from various sources (CW, SmileBack and Automate) are in one tool and we use it effectively for decision making and process improvements.
    Date: 8/29/2017 2:44 PM
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  • Sandeep Nair, Solarus Technologies Inc
    We have been using BrightGauge for our dispatching and for technician to know how well they are doing individually and as a team. BrightGauge converts all the data that runs our business into a digestable visual language that helps my team run more efficiently, including alerting the team to items that need addressing, including response time, breaching SLA, etc. We love the product, and it looks beautiful to boot; especially for those prospective clientele who pass by the BrightGauge display!
    Date: 8/29/2017 11:08 AM
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  • Kelsey Nokes, Netcenergy
    We have been working with BrightGauge for over two years now. Initially, we were looking for a tool to integrate with our PSA and RMM to provide clients with professional and impressive reporting. As we've dived deeper into the product, BrightGauge has completely transformed our help desk through live dashboards and metrics as well as every department. Our clients are always impressed with the reports we are able to provide and live dashboards. Amazing product and impressive support team!
    Date: 8/29/2017 10:38 AM
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  • Ronny Delgado, Internos Group LLC.
    In Connectwise (CW) I would create custom SQL reports and then I started using the built-in report writer, but it just takes too long. After implementing Brightgauge(BG) anyone in my team can use it. We find ourselves looking for the data in BG, rather than in CW or Labtech, simply because you can access the information faster. The BG team is always available to answer any and all questions. They care not just about the dashboards, but about my business. BG is truly our business partner!
    Date: 8/29/2017 10:00 AM
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  • Chad Menard, GadellNet
    Prior to partnering with BrightGauge we would spend 14 hours a week in reporting . This was a combination of utilizing ConnectWise data and Excel. BrightGauge has empowered us to make decisions and be pro-active in our services than re-active. They really listen to the channel. Feature request forum is not just a place to put your wish list. You will see them move these requests every month. Their support team is incredible. They go above and beyond expectations.
    Date: 8/21/2017 11:07 AM
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  • David Aquino, The Network Pro, LLC
    I believe it was Peter Drucker who said “What gets measured gets improved”. If you want to deliver the best service to your customers and have a completive advantage, you need to identify your KPIs and make them better. This is the single most important reason you need to be using BrightGauge. We have transformed our Support Desk by adding one gauge to the Dashboard. If a single gauge can improve your business, imagine the benefits you will get from all the Dashboards, Reports and Scorecards!
    Date: 8/14/2017 6:55 PM
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  • Josh Stevens, Josh Stevens, ITVantage
    Great solution to the confusion of trying to report out of several solutions. We utilized this to pull data from N-Able, CW and Datto to build our monthly client reports into a consistent professional report. This presents a consistent brand regardless of the solution used. BrightGauge is also dedicated to continually improving the solution. If you have the opportunity I would also highly recommend attending their onsite training sessions.
    Date: 8/11/2017 3:09 PM
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  • Dean Genberg, Focus Data Solutions
    Brightgauge provides us with beautiful dashboards, gauges, reports and scorecards which track our KPIs with ease. Seamless integrations allow us to see our business in real time, everything from help desk support to back up and disaster recovery to financials. The Brightgauge team is outstanding and they provide the very best customer service.
    Date: 6/8/2017 10:07 AM
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  • Kate Quattlebaum, Netrix Information Technologies Inc.
    BrightGauge has brought our company to the next level! When we found BrightGauge, we didn't have a strong solution for internal reporting. Now, BrightGauge allows us to have a constant live view of our business! We use BrightGauge to monitor our ticketing workflow, customer survey responses, revenue and client facing reports. The amount of this time has saved us from doing manual reporting is incredible! BrightGauge team is fast, informational and are great business partners!
    Date: 6/7/2017 9:05 AM
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  • Jeff Young, WinXnet, Inc.
    BG has allowed a sql neophyte like myself who has lived in excel spreadsheets and pivot tables to be able to pull info I've needed. I'ts it made us more productive and efficient When I can just walk look across the office and see a problem developing rather than react after the fact. Like all tools it is what you make of it. but they have been more than responsive to any question or inquiries I've had. They are continuing to improve the product consistently..
    Date: 6/7/2017 7:37 AM
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  • Thomas Bresse, BeProductiv
    Before using Brightgauge, we were strugling getting any usable KPI and reports from our PSA and RMM. We now have dashboard and reporting for all service delivery area and we've built great customer reports which as really changed our relationship with them. The tool is super easy to use and very intuitive you can build new gauge and dashboard in minutes. The support is top notch and they are adding new feature on a constant basis.
    Date: 10/20/2015 4:07 AM
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  • Nick Lloyd, Active IT (UK) LTD
    We've been using BrightGauge for a few months now and it's made a massive difference to different areas of our service delivery. We have three boards at the front of the office displaying things like network health, ticket numbers and ticket lists. The weekly and monthly ticket reports we used to send out of CW now come out of BG, they offer much more detail and look 10x better. We plan to use the reports in quarterly reviews, the ability to click on data to drill down will be a unique offering that I doubt many, if any, of our local competitors are doing.
    Date: 9/9/2014 2:51 AM
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  • Mark Davies, Thomas Duryea Consulting
    BrightGauge has fundamentally improved our business by helping us show value to our customers on all the pro-active work we're doing for them and also by helping us manage our internal team with their KPIs and metric reporting. Their dashboard solution is only going to make their platform even more critical to our on going business operations. The team at BrightGauge is one of the best partners we work with because of both their passion for the software but also their responsiveness to any of our requests. I would highly recommend BrightGauge and their team to any MSP looking to take their business to the next level. Thanks to Brian, Eric and the Team for all there great work..
    Date: 12/4/2013 6:39 PM
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  • David Wertz, PC Works Plus, Inc.
    Absolutely fantastic experience so far! Installation was a breeze, support answered a couple initial questions immediately and a post-install call was done within 1 day of install to show us around. The reports that we can now send to clients look 1000% better than anything we were able to do before. The new dashboard feature is very nicely done. David Wertz PC Works Plus, Inc.
    Date: 11/21/2013 11:14 AM
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  • James Sowry, IBS InfoTech
    BrightGauge has allowed us to demonstrate the value we deliver to our clients using beautiful easy to read charts and tables. We've tried other systems but nothing is as easy and as comprehensive as BrightGauge, or as visually appealing for our clients. And to Eric and the teams' credit, the support and communication is excellent and theres a steady stream of improvements. Highly recommended!
    Date: 11/13/2013 9:59 AM
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  • Matt Smith, Integrity IT
    Brian & Eric are great to work with. Always very responsive and helpful.
    Date: 11/8/2013 2:37 PM
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  • Shawn Robison, Datamax
    For a long time I struggled with getting reports put together for clients. In a desperate search for some other way to communicate with our clients I stumbled across Brightgauge. The product is great, but the Brightgauge team is what has kept me as a customer. They welcome input and take action! I've seen a nonstop evolution of the product. I've not seen anything else that makes it so easy to create reports for clients or internal use. And if you want a new report that you can't figure out, just email them. They'll do it for you! These guys are awesome!!
    Date: 11/8/2013 7:57 AM
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  • Jamie Beresford, Freshmethod IT
    I've had experience with all four BI tools for Connectwise. The reasons Bright gauge has my vote is: - The tool has a clean and easy interface and getting what you want in an attractive format is simple. - for their customers, Bright Gauge provide a quazi consulting service both through direct contact and their marketing by giving you context and advice on what to measure for what situation - They have experience as us having run a successful MSP so they can see things from our perspective - Both Brian and Eric are both solid business people and have always followed through on what they've promised.
    Date: 11/7/2013 10:56 PM
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  • Sean Todd, NetWork Center Inc.
    After reviewing several options, we picked BrightGauge due to their versatility with reporting. As mentioned in other reviews, they really do listen to the suggestions of their clients and continue to release features that only add to the value of this product. Communication with the team has been great as well. When I submit a support ticket, I get a response and a suggestion or resolution. Great Product, Great Team, Recommend.
    Date: 11/7/2013 8:32 PM
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  • Bill Stucklen, Stack Advisors
    If you are not using BrightGauge, you should be. It is that simple. I hear from prospective clients every week about the need to deliver professional, clean and relevant reports to their clients. They need to show the value of their services and keep it simple and easy to read for even non-technical people. The first place I send them is to BrightGauge. At Stack Advisors, we help them tune the systems, integrate LabTech with Connectwise and make sure data that is properly collected. BrightGauge is so impressive in how it assembles that data that any MSP using it now has a great tool in their arsenal to show clients the value of their MSP services. Automatically, every month. Now that there is a live dashboard your busy MSP team can see realtime what is happening. If you need help, the BrightGauge team is responsive, friendly and knowledgeable. I am proud to have them as colleagues and a vendor partner. There is ZERO reason to not use this product.
    Date: 11/7/2013 5:36 PM
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  • Stephen McCollum, First Call Computer Solutions
    We recently signed up with BrightGauge to utilize their service to generate monthly Network Health reports for our clients. We are always skeptical about new tech companies as well as how good their support will be. BrightGauge consulting got us beyond where we needed to be with our reports and support has been super responsive. I ran into a bug where a report did not display exactly how I wanted, they had it fixed how I wanted by the following day. I am super excited to see how next months reports will look with all the new info we want to add. Here are the other places we will be using BrightGauge. Documentation Compliance in ConnectWise: It is always hard to make your techs complete documentation after making changes. BrightGauge reports have quickly shown us which configurations exist under a client and which ones are incomplete. Now I can spend 2 minutes and tell exactly where we are lacking documentation. Network Operation Center: The dashboard is going to be fantastic for our NOC. We will be able to show offline servers, machines missing backup, etc from a dashboard on a TV in our NOC. They are super excited as we have never had that kind insight without manually checking. Sales We will be using reports for sales in the future. Tech Utilization We will be using reports to show tech utilization in the future. Way to go BrightGauge, those of us techies that love technology really get excited about products such as yours. Keep up the great work.
    Date: 11/7/2013 5:19 PM
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  • Matthew Brotherson, Quorum Systems Pty Ltd
    Monthly reporting for us involved 5+ days per month running reports from ConnectWise & GFI, exporting to Excel, merging into Pivot Tables & then generating graphs. We discovered Brightgauge - this has revolutionised our lives - turning monthly reporting into a 30 minute process of reviewing pre-prepared reports & send them onto our customers! In addition to customer reporting, Brightgauge has revolutionised our internal reporting - we are now able to track within the last few hours all opened tickets, closed tickets and revenue waiting to be billed. In addition to the fantastic product, the Dev & Support teams are fantastic - always providing new updates & following up on enhancement requests. We couldn't recommend it highly enough!
    Date: 11/6/2013 5:19 PM
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  • Karl Fulljames, Nucleus Networks
    Brightgauge reporting has made a huge difference for us. I've cut down the time it takes to do our reporting from 30 hours per month to 4 and i've doubled the clients i do the reporting for. Rather than going to the RMM tool and getting some reports out of its engine, and making some out of connectwise, then, lets be honest, those reports aren't great. Even setting up my excel reports or SSRS, i then have to copy and paste all that info into a word document and format it properly for the clients. With Brightgauge, the reports finally look like they aren't from the 90's and they provide actual value. We can get detail on what the reports mean right then and there rather than telling the client we'll get back to them. The engagement with the customers is much better. That, and the service from Brightgauge is excellent. I'd have to say that if you are another MSP in my area, you should NOT use this product as it degrades our competitive advantage :-)
    Date: 11/6/2013 11:47 AM
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  • Josh Kotler, Western Digitech, Inc.
    We have been working with BrightGauge for the past year and are delighted with the results so far. Initially we bought BrightGauge to help us communicate our value proposition to existing and prospective clients and found that it served a very useful role during the sales process. I can honestly say that it helped us win a deal or two and as such it has more than paid for itself. As BG has evolved we have taken advantage of the additonal functionaility that has come online. The internal gauges, built on the KPIs that matter to us, are now in use around our office and are driving better performance throughout the organization. We look forward to further innovation from the BG team as time goes by. I'm very happy that we chose them at IT Nation a year ago!
    Date: 11/6/2013 11:34 AM
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  • Stephen Taylor, LeadingIT
    After a night of struggling with developing reports from Kaseya and ConnectWise, I searched for a better solution. I landed on BrightGauge and found how easy it was to gather data from both systems to get great looking reports for our clients. Then the BrightGauge team improved their product even more by allowing us to create internal reports to measure our help desk. Then again, BrightGauge improved and brought us an amazing live dashboard of our metrics so our help desk can keep tabs throughout the day. Awesome product, awesome team!
    Date: 11/6/2013 11:14 AM
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