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Auvik SaaS Management (ASM) provides MSPs with a tool that automates the discovery and oversight of their clients' SaaS applications and the accounts accessing them, promoting security and compliance and helping you fulfill critical CIS controls on account & software inventory. ASM streamlines the end-clients employee onboarding discovery for SaaS with automated documentation, improving operational efficiency and client service speed. With proper documentation, MSPs can better service their customer's needs by reducing overall time spent troubleshooting SaaS applications and supporting critical operational areas such as employee onboarding and off-boarding. Auvik's key benefit lies in enabling MSPs to proactively manage and secure their clients' SaaS environments more effectively, strengthening their role as essential, trusted IT partners.
Discover and manage: Understand all SaaS apps in use and take control of your SaaS environments. Remove the guesswork and know what’s actually being used.
Maximize savings: Identify Shadow IT and SaaS app redundancy to cut unnecessary spending. Interweave cost savings and shadow IT into strategic QBRs and discussions with clients.
Reduce risks: Identify vendor security incidents, identify login sharing, and alert on personal account access for corporate apps.
Save yourself time: Automatically build employee on-and-off-board checklists and stop tracking SaaS apps manually.
Integration supports opening PSA tickets in the system and automatically routing tickets to the customer.
Subscribe reports & workflows for each client in the Reports and Workflows
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Auvik's ConnectWise PSA Integration is certified via the ConnectWise Invent Program. Auvik support queries can be logged by web or email, and are handled directly by Auvik’s support technicians. All support is unlimited and free. Tickets can be submitted to Auvik through the online support portal 24 hours a day, 7 days a week. The easiest way to submit a support ticket is by clicking this link: https://support.auvik.com
Our goal is to respond quickly to all tickets, but sometimes things get busy. Please allow up to 24 hours for a reply during regular business hours of 8:30 a.m. - 5:30 p.m. ET, excluding weekends and holidays. Please DON'T submit multiple tickets for the same issue—this will keep multiple support reps from bothering you about the same thing. Make sure emails from Auvik support don’t get lost: Add our email address (email@example.com) to your safe senders list.
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