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Aportio

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Product Overview

Aportio’s InboxAgent handles ticket triage – you can stop asking engineers to do admin work and let them do what you hired them to do: fix customer issues.

InboxAgent is so much more than just a parser. It's an AI-powered email management tool that ensures accuracy and reliability by:

  •   Managing Emails from Monitoring Tools:

Reduces the workload by filtering out unimportant alerts, logging tickets against the correct customer, correlating related emails into a single ticket, and intelligently handling unnecessary alerts. 

  •   Managing Emails from Users:

Uses AI to improve ticket classification accuracy, reducing duplicate tickets and preventing missed billing due to classification errors. It also declutters ticket notes, allowing engineers to focus on the core issue.

  •   Managing Insights to Improve Efficiency:

Using AI, Aportio provides unique insights that focus on what customers are saying. Because classifications are accurate, you can rely on the results identify problem customers or tools, and to prioritize automation initiatives.

❤️Customers tell us that

  •   InboxAgent saves 2-4 minutes per ticket. ⏱️
  •   Their engineers love that it handles the mundane work 🛠️, and
  •   Managers appreciate the insights into customer and system interactions. 📈









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