Servoyant

Overview
Integration
Support

With rapid deployment and customizable configurations, Servoyant unifies disparate network support tools into a single platform. As a SaaS offering, Servoyant has a quick signup process, rapid deployment, provisioning templates and automated discovery. Administrators can manage and monitor an entire network in minutes.

ConnectWise PSA

Features:

Tickets can be created in ConnectWise Manage manually via single-click or automatically via resolution profile
Tickets will contain all the information Servoyant collects for the alert
Ticket status will be updated in Servoyant from ConnectWise Manage
Servoyant does not provide for a “closed-loop” system as it is our belief that an external system should not clear an alert whose condition may not have been resolved. Servoyant provides an auto-clearing system that will clear the alert when the alert condition has been resolved as an alternative method.
Device configurations will be exported from Servoyant to ConnectWise Manage automatically in order to maintain current configurations in ConnectWise Manage.

Servoyant will also retrieve all ticket header information to provide a single source of reporting on:

Ticket response time
Resolution time
Tickets by incident type

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.

Details

Overview

Integration

ConnectWise PSA

Features:

Tickets can be created in ConnectWise Manage manually via single-click or automatically via resolution profile
Tickets will contain all the information Servoyant collects for the alert
Ticket status will be updated in Servoyant from ConnectWise Manage
Servoyant does not provide for a “closed-loop” system as it is our belief that an external system should not clear an alert whose condition may not have been resolved. Servoyant provides an auto-clearing system that will clear the alert when the alert condition has been resolved as an alternative method.
Device configurations will be exported from Servoyant to ConnectWise Manage automatically in order to maintain current configurations in ConnectWise Manage.

Servoyant will also retrieve all ticket header information to provide a single source of reporting on:

Ticket response time
Resolution time
Tickets by incident type

Support

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.

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Details

Integrates with:

Categories:

Overview

Integration

ConnectWise PSA

Support

Currently this vendor is not Certified under ConnectWise Invent.

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