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CloudBerry Managed Backup

ConnectWise Certified
The CloudBerry Managed Backup connector empowers MSPs to sync Contacts, track backup failures, and bill from ConnectWise.
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CloudBerry Managed Backup and ConnectWise integration enables MSPs to import ConnectWise contacts into CloudBerry Managed Backup and be notified of any backup/restore failures (via ConnectWise Service Tickets). Benefit from having centralized backup billing details along with the data from other systems to offer unified billing.

Features and Benefits:

Import contacts from ConnectWise - import all or certain contacts only from ConnectWise to CloudBerry Managed Backup service. The integration allows you to specify a storage limit and backup destination for every user before adding them to the system. Each user will automatically receive a “welcome” email with access credentials and download link for the product.

Support Tickets - configure CloudBerry Managed Backup to automatically create a Service Ticket in ConnectWise. If any backup or restore plan fails, the support ticket will contain all the details about the failed plan. Once the same backup or restore plan succeeds, the ticket will be automatically closed (optional).

Billing reports - CloudBerry Managed Backup sends each company’s billing report to ConnectWise on the first day of each month.

Product Overview

With CloudBerry Managed Backup any MSP, VAR or IT service company can provide robust reliable cloud backup service integrated with Amazon S3, Amazon Glacier and Microsoft Azure cloud storage services. Allows you to set up cloud and local backup for your customer’s data, including file system and image-based backup, MS SQL Server, MS Exchange backup and more.

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Why CloudBerry Managed Backup

  • Built for the cloud storage - use the cloud provider of you choice as a back-end storage - Amazon Web Services, Microsoft Azure, Google Cloud, Google Drive, Openstack and number of others.

  • Cross-platform cloud backup - CloudBerry Backup supports Windows 7/8/10, Windows Server 2003/2008 R2/2012, Ubuntu 12/14, Suse 11/12, Red Hat 6.x/7.x, Fedora 12/21, CentOS 6/7, Mac OS 10.8 or newer

  • Simple management and full control - Manage all of your client backup jobs and settings from your phone or tablet. An online control panel with intuitive interface comes with a set of tools to remotely assist your customers during initial backup setup and also to provide ongoing support.

  • Full rebranding - As a service provider, you can rebrand and customize the backup client so it's fully aligned with your own company's style and brand identity.

  • Integration options / API - Integrate CloudBerry Backup with your own applications or website. There are several integration options available: Command Line interface, XMLRPC API and C# API.


How it works

How CloudBerry Lab backup works

You control all backups through the CloudBerry Managed Backup Service console, which is hosted on CloudBerry Lab's server (Amazon EC2). After the client component is installed on the user end, you'll see backups on the control panel and have full access to backup management functions.

During backups, you'll connect to a Managed Backup Service endpoint, rather than directly to a cloud storage. The Managed Backup Service signs every request and redirects requests to a cloud storage service.

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CloudBerry's ConnectWise Integration is certified via the ConnectWise Invent Program.
If you need assistance with integration implementation, please send a note to Help@ConnectWise.com .  The ConnectWise support team will work with the CloudBerry team to resolve any issues.

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Existing reviews
Chris Carmichael, Carmichael Business Technology Inc.
Cloudberry is the best managed backup solution that integrates with ConnectWise/Labtech.

Compared to the other backups solutions that Labtech/Connectwise offers it is far less expensive while still providing the same or better quality than other solutions that cost MUCH more.

I have done a lot of research and Cloudberry offers the best mix of price and function that integrates into ConnectWise.
Date: 2/2/2016 7:51 PM
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Walter Contreras, Motiva Networks, Corp.
I have used CloudBerry Software for sometime now. And it's great. NOw it works with ConnectWise Notifications.
Date: 1/26/2016 11:18 AM
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Nicolas Szczedrin, NIXSYS, Inc.
After looking and trying several backup options we decided to use Cloud Berry Lab. Great product, well designed, simple to use, with all the features you might need and most important it works with minimum configuration required.
The Cloud backup solution work perfectly with Amazon S3.
If you are searching for a local and cloud backup solution I would suggest you to look into cloud berry as an option.
Date: 1/25/2016 2:04 PM
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